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[Other Bug Report] Always placed on wrong server by matchmaking.

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Post time 2022-12-2 03:52 PM | Show all posts |Read mode

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Hi. I'm constantly being placed on the wrong server after matchmaking. I'm always playing against people from Pakistan and Bangladesh (their flags). Only those two countries and no other countries. I suspect I'm being placed on the Asia server by mistake. This happens to me in Classic and Ranked mode. I always play solo without any friends. I never had this problem before.
I have not switched to advanced server or any other server.

I have cleared the cache numerous times. I have reinstalled the game but no change. I have restarted my WIFI and it's connection is fine. I don't use VPN. I'm from South Africa.

My game ID: 1148268194
Server ID: 6544
Device Name: Samsung J1 Ace Neo
Post time 2022-12-4 04:01 AM | Show all posts
Did you inform in game customer service regarding this issue ?
Post time 2022-12-4 08:37 AM | Show all posts
Usually happens if the system can't find a match for your own server + rank, etc or could be because your server has been deleted or something. Have you tried contacting Customer Service like what Excalibur said?
 Author| Post time 2022-12-8 11:23 PM | Show all posts
Charles replied at 2022-12-4 08:37 AM
Usually happens if the system can't find a match for your own server + rank, etc or could be because ...

I have contacted customer service twice. They keep replying and sending me forms about Internet- and Device performance. I don't see how this is an Internet or Device performance issue. My connection is fine and I don't use VPN.

I don't think it's because the system can't find me a match. I have always found a match regardless of the time of day. I usually played against people from Europe, Africa and rarely Asia. Now it's just Pakistan and Bangladesh. I suspect it's just a bunch of bots.

I feel like I'm getting nowhere with the in-game customer service. Would it be possible for somebody to forward my issue to the developers? I posted about two bugs here in the past and it got fixed within a week because one of the moderators told me that they would forward my issue to the developers.
Post time 2022-12-9 08:53 AM | Show all posts
Will be forwarding this to the higher ups and see what I can get from them. Thanks!
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