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[Payment-Contact Customer Service] Negative Diamond After Refund

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Post time 2022-11-15 07:43 AM | Show all posts |Read mode

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Dear Support,

I wrote to payment@moonton a week ago with no response.


I was double charged for the monthly 6.98SGD bundle, on 5 Nov 2022, with an additional 275 diamond bundle order that I did NOT place. Please see apple payment record attached.

I did NOT get the additional 275 diamonds that were charged as well.
You can check the attached screenshot of the diamond history. Only 275 Diamonds were received on 5 Nov 2022, NOT 2 x 275 diamonds


I contacted Apple Support, and a refund was granted for the diamonds I never received. But, Moonton send me in-game mail that I bought diamonds illegally and took 275 diamonds from my account.

Please investigate and return my 275 diamonds that should NOT have been automatically deducted
Thanks

Account: 223396530
Server: 2255

Device model: Iphone12, ios16

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Post time 2022-11-16 06:41 PM | Show all posts
Please contact CS in game select Payment and Gift Problems.
I'm sure your problem will be solved...
Post time 2022-11-16 11:04 PM | Show all posts
Only in game customer service can help you regarding any in app purchase. Please contact in game customer service like Aly said
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