Mobile Legends: Bang Bang

 Forgot password?
 Register now.
12Next
Return to list New
View: 1161|Reply: 13
Collapse the left

[Other Bug Report] stole my account please help me

[Copy link]
Post time 2022-10-27 07:11 PM | Show all posts |Read mode

Sign up now, Make more friends, Enjoy with more features, Let you easily Fun Community.

You have to Login for download or view attachment(s). No Account? Register

x
They stole my account on 20.10.2022 and reset my phone.Although I have all the information, I keep getting errors from the customer service, I will send you any information you want, can you please help me?I have all the expense receipts
 Author| Post time 2022-10-29 08:46 PM | Show all posts
about $65k (600-700k diamonds)
Post time 2022-10-27 10:15 PM | Show all posts
Edited by Excalibur61 at 2022-10-27 10:17 PM

Hello there. Kindly tell what error you are getting from the customer care.

Please remember do not share your Recites Copy or anytype of confidential info with anyone.




 Author| Post time 2022-10-27 10:30 PM | Show all posts
Where should I send the screenshot?
Post time 2022-10-27 10:34 PM | Show all posts
alfa467 replied at 2022-10-27 10:30 PM
Where should I send the screenshot?

You can drop the error Screenshot here.But if it contains any information please blur that out.
 Author| Post time 2022-10-27 10:49 PM | Show all posts
can you tell me how to download
Post time 2022-10-28 12:11 AM | Show all posts
Note: The author has been banned or deleted.
 Author| Post time 2022-10-28 12:29 AM | Show all posts
Can you help me where to download and how to download I've been trying for 1 week
Post time 2022-10-28 05:40 PM | Show all posts
Edited by AlyAoi at 2022-10-28 10:46 AM

Send an email to MobileLegendsGame@moonton.com with your information.
Which one?
1). [Nickname]

2). [Server ID] you can find the ID and server info from the basic profile.


3). [Account ID] is recommend that you keep a screenshot of your account profile screen, which contains your Account ID and server info to help you retrieve account.

4). [Device Model] if you have changed your device, please enter the device model you used before the account was stolen.

5). [Date of Registration]  please provide the approximate date of your account creation. You can find the date of your first achievement in Game Center to estimate your date of registration.  

6). [First & Last Purchase Receipts] If you have recharged in the game before, you can provide the order number or screenshots or your early and recent transactions:  

~Android device: log in your Gmail and find the payment confirmation mail from Google, which contains the GAP number.  GPA.**** - **** - **** - *****. If your email is deleted, you can check this Google Store Help.
Google Play Order screenshot example:
~iOS device: please provide the screenshot or your order receipt. You can find it in your email and iTunes.
iTunes Order screenshot example:

(please don't hide the order number)

7). Character Level


8). How many and which heroes do you have?: not necessary information, but it will be helpful if I you remember it.

9). How many and which skins do you have?: not necessary information, but it will be helpful if I you remember it.

10). Please provide a New Game progress or the [Account ID] and [Server] of your current progress: this is IMPORTANT because GM will transfer its connected social platform account to your lost progress.
If you have started a new game progress, please connect it to your social network account.
Please make sure this progress is connected to at least one social network platform:  (multiple choice) This is a very important step for the GM to help you restore the lost account!

11). Cause of account lost:  Changing device, being hacked or other reasons.


 Author| Post time 2022-10-28 06:45 PM | Show all posts
I sent what you said
Post time 2022-10-28 09:35 PM | Show all posts
For more faster responses and such, it's always best to contact customer service first in-game using another account. 2nd option is to send an email.
12Next
Return to list New
You have to log in before you can reply Login | Register now.

Points Rules

Mobile Phone Version|Dark Room|Mobile Legends: Bang Bang Official Forum

2022-12-8 08:08 AM GMT+8

Powered by Discuz! X3.4

© 2001-2013 Comsenz Inc.

Quick Reply To Top Return to the list