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[Complaint] Banned account!

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Post time 2021-11-1 03:07 PM | Show all posts |Read mode

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Edited by Draxx11 at 2021-11-1 03:22 PM

i don't know why my account suddenly get ban.. even i don't use any cheat or malware in my game and i already appeal for it on "SELF SERVICE SYSTEM" but still its not Fair to my side cuz i pay for this game! i hope someone can help me with this problem and much appreciate it.

Server id: 11069
Name: ShAimless
Rank: Legend 2
Level: 43

ill attach screenhot:}


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Post time 2021-11-1 05:49 PM | Show all posts
Edited by Scyther1 at 2021-11-1 05:54 PM
Hi @Draxx11 ,

First of all, thank you for reaching out and letting us know. I really feel sad about the issue that you have encountered, but I want you to know that we're here to help you.


However, I have noticed that you've sent an appeal already and since the appeal result is still "Verifying", then you need to be patient.

Currently, the only thing that you can do is to wait, and I want you to know that Customer Service is doing its job to help you.  

~ Greetings!


Post time 2021-11-5 05:31 PM | Show all posts
Hi,

Sorry for the inconvenience.

Your account is unbanned now .

We suggest you to secure your Moonton account and Email. Also remove any suspicious applications or third party plugins installed in your mobile to avoid getting banned again.
Post time 2021-11-3 09:58 PM | Show all posts
Goog Luck
Post time 2021-11-2 04:05 PM | Show all posts
Draxx11 replied at 2021-11-1 03:23 PM
no.. i just receive a auto reply. (in the end of it says dont reply on this email)

Okay, but have you sent an other email like they want ?
They say :
Write in title : Account Hacked + name of account + ID
And content of the mail : give many proof ?

 Author| Post time 2021-11-2 12:51 PM | Show all posts
Edited by StreetGamer at 2021-11-3 04:33 AM

i got my account back "JUST NOW"
lightyear replied at 2021-11-2 08:18 AM
i dont think that system easily ban u for cheating unless u really using that script cheating inject ...

i swear . i never do any cheat


C4lam1tyG0D replied at 2021-11-2 12:06 AM
We'll send it to a Moderator for this problem, please be patient :)

i really appreciate that

Comments

Hi @Draxx11 , Please only send 1 message. Try merging your message to avoid spams. ~ Greetings!  Post time 2021-11-2 07:10 PM
Post time 2021-11-2 08:18 AM | Show all posts
i dont think that system easily ban u for cheating unless u really using that script cheating inject in game then the game detect.confess yourself this u really cheat in game?
Post time 2021-11-2 03:44 AM | Show all posts
Is there any key code in CS, like "call live operator please"? Maybe someone know?
Post time 2021-11-2 12:06 AM | Show all posts
We'll send it to a Moderator for this problem, please be patient :)
 Author| Post time 2021-11-1 10:23 PM | Show all posts
Yuxina replied at 2021-11-1 08:21 PM
I'm sorry to read that... !
Sometimes it's long... But your request is awaiting no ?

no.. i just receive a auto reply. (in the end of it says dont reply on this email)
reply.png
Post time 2021-11-1 08:21 PM | Show all posts
Draxx11 replied at 2021-11-1 11:33 AM
if i  contact the CS! thru there Gmail account i always receive a "AUTO REPLY" almost 2 weeks now  ...

I'm sorry to read that... !
Sometimes it's long... But your request is awaiting no ?
 Author| Post time 2021-11-1 06:33 PM | Show all posts
Yuxina replied at 2021-11-1 06:13 PM
Hello Draxx11 !

I'm sorry to you. My friend had this same problem but it was a bug... !

if i  contact the CS! thru there Gmail account i always receive a "AUTO REPLY" almost 2 weeks now
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