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[Other Bug Report] Help!!

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Post time 2021-7-29 01:51 AM | Show all posts |Read mode

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I have the both skin but Dogee emote is locked can't use it

I'd : 219075482
Server : 9148
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Post time 2021-7-29 10:45 PM | Show all posts
@Excalibur61

Has this issue persisted even after playing a couple of matches? Sometimes purchases wouldn't take effect immediately.

If this issue still persists, kindly fill up our bug report form.

On the older system of UI, it is much easier to troubleshoot such issues as sometimes all we have to do is to double check if the emotes/recalls etc are activated. Sometimes, we need to manually activate it. There are also cases of them having their 7 days' trial cards activated automatically, but not the permanent ones.
Post time 2021-8-2 03:55 PM | Show all posts
Hello there,
Go to shop - Summer event and read rule number 3, you get the emotes for free when you buy the skin.
If you got the skin from a friend, which means you didn't buy it but it was sent as a gift, you need to buy the emote separately from the emote shop.
Even if it shows owned, it means you own the skin.
Sorry for the inconvenience, this will be optimized in the future updates.
Stay safe and have a great day ahead.
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