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[Crashing] Game freeze after latest update

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Post time 2021-5-11 04:50 PM | Show all posts |Read mode

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Edited by knucklerz at 2021-5-11 07:18 PM

Hello, after the latest update (11 May 2021 / Phoveus) the game always freeze and unplayable.

Game ID : 660376143
Server number : 6305
Device model : POCO X3 NFC
OS version : Android 10
Date occured : 11 May 2021
Game version : 1.5.78.6331

I've tried to delete & reinstall the game, but it still the same.

Video :





 Author| Post time 2021-5-11 09:15 PM | Show all posts
Tempestt replied at 2021-5-11 08:43 PM
Hello
Please do wait in the main lobby for your resources to fully finish downloading. If your reso ...

Hello, no those methods didn't help either.
The game is frozen and hang. it couldn't finish the resources download.
I did reinstall the game, same result, frozen.

Comments

@shinee. you can check my first post!  Post time 2021-5-12 03:44 PM
Hei, please leave me your ID and phone model  Post time 2021-5-12 02:26 PM
Post time 2021-5-13 03:16 AM | Show all posts
Mine too...
This is happening since yesterday to me.

My phone is a Galaxy S20+ and my ID is 703744255, server 1276

Could you kindly get it foxed ASAP ?

Kind regards,
Bruno
Post time 2021-5-12 10:52 PM | Show all posts
Same issue (freezing at main page)

33216241(2049)
Samsung Note10 Plus.
Post time 2021-5-12 11:57 PM | Show all posts
shinee. replied at 2021-5-12 02:28 PM
Update: For those who have already sent their Ingame ID and phone model~ i have submitted them. For  ...

ID: 80103141(3090)
Phone: Realme X3 Superzoom
Date Occured: May 11th, 2021 right after the updates until now
Post time 2021-5-11 08:43 PM | Show all posts
Hello
Please do wait in the main lobby for your resources to fully finish downloading. If your resources are done downloading but you still get stuck, please try the methods below :
- clearing your cache
- restarting your device and internet connection
- turning speed mode on and off
- try another internet connection
- reinstall the game

If all the methods above didn't work, I suggest to wait few hours and try again .

Hope this helps, have a good day.
Post time 2021-5-11 06:21 PM | Show all posts
Hello dear user,

Have you tried clearing cache or redownloading the game to see if it would help solve the problem?
 Author| Post time 2021-5-11 06:54 PM | Show all posts
Kathey replied at 2021-5-11 06:21 PM
Hello dear user,

Have you tried clearing cache or redownloading the game to see if it would help so ...

Yes I did. It didn't help, same result.
Some of my friends also having the same issue.
Post time 2021-5-11 10:01 PM | Show all posts
knucklerz replied at 2021-5-11 09:15 PM
Hello, no those methods didn't help either.
The game is frozen and hang. it couldn't finish the re ...

Then sadly you would need to wait for fix. It has already been  reported.
Post time 2021-5-11 11:50 PM | Show all posts
Tempestt replied at 2021-5-11 10:01 PM
Then sadly you would need to wait for fix. It has already been  reported.

I am also experiencing the same issue, gets stuck. Tried every solution possible. Not working.
I hope it gets fixed soon because I spent a lot on the 515 events and now I cannot continue with my streaks anymore.

Comments

Phone model and ingame ID please :3  Post time 2021-5-12 02:26 PM
Post time 2021-5-12 12:59 AM | Show all posts
I've faced similar problems but not as much on my device.
I believe you need to wait for another update patch and hopefully this will be fixed.
Post time 2021-5-12 01:01 AM | Show all posts
I happened to have the same problem,
Game ID 128795631
Phone: Samsung Note 9
Date Occurred: 11 May 2021
Samsung patch March 1 2021

Have tried restart more than 20 times, change different network, uninstall, stop Android System Webview, let it rest for more than 3 hours, all the above is NOT WORKING

Currently I am pursuing 515 plus my monthly aurora, plus about to recharge for recharge event and pursuing skin and starlight member, I am losing a lot for not being able to upload and play properly

So please fix It ASAP


Post time 2021-5-12 01:23 AM | Show all posts
Hello, this issue has been reported, please wait for an answer
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