Game freeze after latest update

knucklerz

Hello, after the latest update (11 May 2021 / Phoveus) the game always freeze and unplayable.

Game ID : 660376143
Server number : 6305
Device model : POCO X3 NFC
OS version : Android 10
Date occured : 11 May 2021
Game version : 1.5.78.6331

I've tried to delete & reinstall the game, but it still the same.

Video :

knucklerz

Tempestt replied at 2021-5-11 08:43 PM
Hello
Please do wait in the main lobby for your resources to fully finish downloading. If your reso ...

Hello, no those methods didn't help either.
The game is frozen and hang. it couldn't finish the resources download.
I did reinstall the game, same result, frozen.

mmbruno

Mine too...
This is happening since yesterday to me.

My phone is a Galaxy S20+ and my ID is 703744255, server 1276

Could you kindly get it foxed ASAP ?

Kind regards,
Bruno

Tennysonx

Same issue (freezing at main page)

33216241(2049)
Samsung Note10 Plus.

railer23

shinee. replied at 2021-5-12 02:28 PM
Update: For those who have already sent their Ingame ID and phone model~ i have submitted them. For  ...

ID: 80103141(3090)
Phone: Realme X3 Superzoom
Date Occured: May 11th, 2021 right after the updates until now

Tempestt

Hello
Please do wait in the main lobby for your resources to fully finish downloading. If your resources are done downloading but you still get stuck, please try the methods below :
- clearing your cache
- restarting your device and internet connection
- turning speed mode on and off
- try another internet connection
- reinstall the game

If all the methods above didn't work, I suggest to wait few hours and try again .

Hope this helps, have a good day.

Kathey

Hello dear user,

Have you tried clearing cache or redownloading the game to see if it would help solve the problem?

knucklerz

Kathey replied at 2021-5-11 06:21 PM
Hello dear user,

Have you tried clearing cache or redownloading the game to see if it would help so ...

Yes I did. It didn't help, same result.
Some of my friends also having the same issue.

Tempestt

knucklerz replied at 2021-5-11 09:15 PM
Hello, no those methods didn't help either.
The game is frozen and hang. it couldn't finish the re ...

Then sadly you would need to wait for fix. It has already been  reported.

Toniel

Tempestt replied at 2021-5-11 10:01 PM
Then sadly you would need to wait for fix. It has already been  reported.

I am also experiencing the same issue, gets stuck. Tried every solution possible. Not working.
I hope it gets fixed soon because I spent a lot on the 515 events and now I cannot continue with my streaks anymore.

BMPW

I've faced similar problems but not as much on my device.
I believe you need to wait for another update patch and hopefully this will be fixed.

H4WK3Y379

I happened to have the same problem,
Game ID 128795631
Phone: Samsung Note 9
Date Occurred: 11 May 2021
Samsung patch March 1 2021

Have tried restart more than 20 times, change different network, uninstall, stop Android System Webview, let it rest for more than 3 hours, all the above is NOT WORKING

Currently I am pursuing 515 plus my monthly aurora, plus about to recharge for recharge event and pursuing skin and starlight member, I am losing a lot for not being able to upload and play properly

So please fix It ASAP

shinee.

Hello, this issue has been reported, please wait for an answer