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[Complaint] Didn't receive reward after claiming (drop)

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Post time 2020-11-19 08:58 AM | Show all posts |Read mode

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Edited by Huo_Daihao at 2020-11-19 09:42 AM

https://youtu.be/cCNfUM5Ur_0 Video after drop (u can see where the arrow stopped -5sek, after that i just showing bthat this is really in game situation, not some kind of Photoshop or something)

My chat with best support ever: https://youtu.be/a5RGxXurA98

How you can see in video and screenshots, that "effect" stopped, but in fact i got 5 little boxes, and i dont have this effect on my account as well. After reporting about this in in-game support, they (liza) said to me: no matter what you should receive, you should accept the last system choice" (with another words, but you can see this "answer" and "solution" from that support in another video (with all our chat).

I hope this is some kind of joke, because next time this can happen with a question about money, where i will get another "solution" of game bug from game support (accept everything from system (game) and shut up).
At first, a stupid bot answered me, but now, apparently, i was added to the black list, because even the bot stopped responding.



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Post time 2020-11-20 08:40 PM | Show all posts
Unfortunately the event has ended, and you have contacted in-game cs and they have already stated about your problem

Sorry for the inconvenience
 Author| Post time 2020-11-20 11:10 PM | Show all posts
Ncup.Ajh replied at 2020-11-20 08:40 PM
Unfortunately the event has ended, and you have contacted in-game cs and they have already stated ab ...

Are you kidding me too?  What difference does it make if the event is over or not?  I am not going to participate in it, and you also do not need this to correct the error that has arisen, because of which I did not receive the prize I won.

There was an event, and I got the return effect.  But due to a bug, I didn't get it.  What's the problem just giving it to me?  Where does this greed come from?
 Author| Post time 2020-11-21 11:25 AM | Show all posts
Ncup.Ajh replied at 2020-11-20 08:40 PM
Unfortunately the event has ended, and you have contacted in-game cs and they have already stated ab ...

Worst support I have ever seen. If you take together all the poorest supports I've ever seen, YOU ARE 10 TIMES WORSE! Ugh, and your face for such an attitude towards me. Ugh for the in-game "support". I hope when you need real help from other people, they will spit on you just as you do now, schmuck. You can issue a lock because I will no longer go to this useless garbage forum with some digenerate moderators who also dare to call themselves "technical support". Who's support? What? ... Shit ... no more.
Thanks to "support", i will give this game a GOOD feedback.
Post time 2020-11-21 09:40 PM | Show all posts
Huo_Daihao replied at 2020-11-20 11:10 PM
Are you kidding me too?  What difference does it make if the event is over or not?  I am not going ...

Really Sorry, if you have record evidence when your draw on the event and got that recall effect but feel that you really didn't get it, you should report it to in-game cs at that time as well while the event is still available.
so GM might be able to check to help fix it, but now the event has ended and you just reported it
Post time 2020-11-21 09:55 PM | Show all posts
Huo_Daihao replied at 2020-11-21 11:25 AM
Worst support I have ever seen. If you take together all the poorest supports I've ever seen, YOU  ...

So I checked the video, and the way you described your issue was kinda complicated for the cs person to understand. You could've kept it short and brief without giving multiple replies, sometimes the person tends to get lost reading your issues, as they do not have much time to read your issues. I'm not saying its your fault, its on the cs person to be properly analyzing your statements before providing his/her own logic or depiction on your issue.

At least you received a reply, tho it seems to be a visual bug, the visual bug pointing to the recall effect instead.

Bugs bugs bugs, almost inevitable to un-encounter them.
 Author| Post time 2020-11-22 04:09 AM | Show all posts
Ncup.Ajh replied at 2020-11-21 09:40 PM
Really Sorry, if you have record evidence when your draw on the event and got that recall effect b ...

I did reported about that in the same day, i got answer from in-game support at next day. First time supporter "liza" didn't understand me and what i mean with "bug" (and drop), but then she has all understood and just said, that no matter what was dropped to me visually, system will give what she want, and i have to accept with thwt.

But i dont find its normal, when you visually won something, but system (game) can naturally give you what ever she want. It's bulshet, just not to give me that effect (nothing to do).
 Author| Post time 2020-11-22 04:13 AM | Show all posts
Ncup.Ajh replied at 2020-11-21 09:40 PM
Really Sorry, if you have record evidence when your draw on the event and got that recall effect b ...

With this kind of logic, i can just now donate 10.000 cristals, visually win some legendary skin (or even buy), and system can give me what ever she want, ever if it will be some "elite" skin...which i have just to accept and shut up. Wtf is that?
 Author| Post time 2020-11-22 04:33 AM | Show all posts
Edited by Huo_Daihao at 2020-11-22 04:35 AM

I just cant understand, if this effect (arrow) stopped on this effect, then what's the problem to give me that shet?
And why all think, that bug was in arrow (visually)? Why cant bug be in result after drop? I mean 5 mini box, which i got instead of effect.
If in some day will drop me magic stone, but instead of him, system will give me some shet, support will again say, that bug was in visually effect, and i have to accept with shet that she gave me and shut up? O M G

The game and its developers are so miserable that even having won some miserable effect once every 100 years, they say that this is a bug and send me to hell.  First they play for time, answering with a bot, and then they say that the train has already left ... haha ​​... It's just great!  Keep it up!


 Author| Post time 2020-11-22 04:41 AM | Show all posts
Ncup.Ajh replied at 2020-11-21 09:40 PM
Really Sorry, if you have record evidence when your draw on the event and got that recall effect b ...

And i cant understand you. What exactly you want as "proof"? You want every fk player to record theyr every fk draw in this game, or what? I did record what i got after draw, and you can see this in ~5 sek of video time. What the fk else can be proof as drop? Where the fk is logic of "support" of this game? I really cant understand...
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