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[Payment-Contact Customer Service] Item ownes recharge bug negative dias

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Post time 2020-10-25 06:54 PM | Show all posts |Read mode

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HELLO MLBB TODAY IVE ENCOUNTER THIS THING I TRIED TO BUY DIAMONDS AND ITS SAYS ITEM OWNED(i tried 4 times) BUT THEN MY MONEY GOT DEDUCTED I ASKED FOR A REFUND AND ITS BEEN APPROVE BUT MY CURRENTLY DIAS IS HAS NNEGATIVE ON IT I DIDNT EVEN SPEND DIAMOND NOR RECEIVE IT, NOW THE THINGS IS WHEN I GO RECHARGE NOTHING WILL ADD CAUSE I HAVE - 9k dias PLS HELP
Post time 2020-10-28 11:32 PM | Show all posts
Hello @Francis1102

So the point is that previously you bought diamonds but didn't get any diamonds and applied for a refund but your diamonds were negative, right?
well, have you consulted to in-game cs by providing proof of your purchase receipt?
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