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[Account] Achievements reward bug

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Post time 2020-9-23 06:19 AM | Show all posts |Read mode

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Hello,

after I've finished a game I've completed several achievements and got leveled up from lvl 14 to lvl 17 in achievements section. At level 15 there is a reward, 1000 emblems (500 physical and 500 magical). It shows that I claimed them even though I didnt. I know it might not seem like a big deal, but for a beginner every reward is a huge motivation to keep playing and I would love to be able to receive that reward...

My info:
- id number of my account 523229822
- server 6257
- happened on 2020-09-12

I tried downloading all resourses, logged off and on like 10 times, updated the game, but still nothing. I think that once you skip the award at that particular lvl, you can't claim it anymore.

I also tried contacting support in game 10 days ago, but the only answer I got is
"Can you please try relogging?"
To which I answered "yes, it didnt help" and that was the end of our conversation.

Hopefully someone here can help me.

I didnt receive lvl 15 award

I didnt receive lvl 15 award
Post time 2020-9-23 09:19 AM | Show all posts
Usually, you would have to click on claim if you have achieved the level. Did you spend any of those two fragments after or before reporting it as a bug? If not, can you perhaps check your inventory to see if it was actually claimed, like for example, did you see any additional emblem fragments than before?
 Author| Post time 2020-9-23 03:37 PM | Show all posts
Did you spend any of those two fragments after or before reporting it as a bug?

- Before reporting a bug, yes, but not after I was supposed to claim them. I'll paraphrase: I didn't spend any of those emblems after I finished my last game and hit that achievement reward.

If not, can you perhaps check your inventory to see if it was actually claimed, like for example, did you see any additional emblem fragments than before?

- It wasnt claimed, thats the thing. I mean it says it is, but I'm 100% positive I didnt press the button. I'm pretty sure that my physical emblem lvl hasnt changed since my last game, it's still lvl 19. My last game I used physical emblems as well so I was looking for a way to confirm if the level stayed the same. Sadly I wasn't able to find a way to do so.
Post time 2020-9-24 01:17 AM | Show all posts
Shensation replied at 2020-9-23 03:37 PM
Did you spend any of those two fragments after or before reporting it as a bug?

- Before reporting  ...

Okay, can you go read the bug report guide and tell us the information we need in order to submit bug report.
 Author| Post time 2020-9-24 04:12 PM | Show all posts
Thank you Kathey,

1. Your in-game ID & Server Number523229822 6257

2. Game Client Version1.5.15.561.1 (but it happened on previous version, which exactly I don't remember)

3. Device Model & OS VersionHonor View 20, Android 10

4. Valid Proof of the Bug See attachment

5. Date & Time when the Bug occurred12-09-2020, dont remember the time, but can give you battle id after which it happened 503399735245962135. It's also the last game in my match history, I haven't played since the bug.
6. Bug Explanation
After I've finished a game I've completed several achievements and got leveled up from lvl 14 to lvl 17 in achievements section. At level 15 there is a reward, 1000 emblems (500 physical and 500 magical). I tried downloading all resourses, logged off and on like 10 times, updated the game, but still nothing. I think that once you skip the award at that particular lvl, you can't claim it anymore.


7. Battle ID
My bug is not related to the battle but here it is 503399735245962135
0-02-0a-fb6c8f261af372aca653b370faf923e8ce1a6b769feb6bc18207260f2682c553_c100604e.jpg
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