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[Mod Post] Latest Bug Report Guide & Account Problems

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Post time 2020-9-17 10:51 PM | Show all posts |Read mode

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Edited by Ncup.Ajh at 2021-9-12 02:40 PM

Hello Warriors!

Here's the guide on how to report "Bugs" in this forum. before that, we want to inform again that you guys can also report bugs directly through in-game CS, so reporting bugs here is the second option if you can't reach the in-game CS.
Just like how to report bugs through in-game CS, you need to provide the following important information if you want to report bugs under (Bug Report Section) here!


1. Your in-game ID & Server number
2. Game Client Version
3. Device Model & O.S Version
4. Valid proof of the Bug
5. Date & Time when the bug occurred
6. Bug explanation
7. Battle ID
8. Replay Saved & Uploaded


We'll explain one by one all the information needed above as a valid Bug Report


1. Your in-game ID & Server Number

You can find your ID & Server number on your in-game Profile page.

This one:


2. Game Client Version

You can see the current Game Client Version on loading screen when you open the game for first time, it's located on top right corner.

This one: (Note: please state the number version clearly, don't just say "My MLBB app is under Latest Version", because each player's Game Client Version is different and we need the correct one)


3. Device Model & OS Version

Your current Device Model and its OS version. example: Samsung S10 (Android 9.0), iPhone 8 (iOS 11.2).


4. Valid Proof of the Bug

You must provide valid proof of the bug, can be Screenshots or Videos. if it's screenshots, just attach it into your thread if it's videos you can upload it to other platforms such as (Youtube, Google Drive) and provide the link on your thread.


5. Date & Time when the Bug occurred

Date and Time when the bug occurs (must be exact), we're sure that you guys already know when the bug occurs because you are the one who experienced it.


6. Bug Explanation

Please describe the Bug in details. before it happens, as long as it happens, and after it happens and possibility of the bug being triggered.


7. Battle ID

If you face in-game bugs of any match mode (Classic, Ranked, Brawl, Arcade). Battle ID needs to be provided.

To find the Battle ID, you can tap your avatar - "History" and choose the corresponding match. The Battle ID is located on bottom left corner of the page.

This one: (Tips: Just Tap on the Battle ID and it will be copied to your clipboard automatically)


8. Replay Saved & Uploaded

The most important thing about battlefield bug is that the Replay of match when the Bug occured. So please save the Replay before reporting the bug here!

This one:


If the replay has been saved in "My Replays", you just need to upload it by tapping the "Upload" button. The upload thing is intended to submit information as valid proof of the bug that you report here!

This one: (Note: Only 5 matches will be auto-saved in "Recent Replays". Please remember to save the Replay of the bug before it's replaced with the new ones)



Well, all the important information above should be provided on your bug report thread, and if one of them is not complete for you to provide, then we can't submit your bugs to Devs and the bugs will not be fixed asap!


(Q&A)

Q: "What if I encountered bugs on Web Event instead of in-game bugs, can I also report them here?".
A: "Sure, you can report them here with the same format info as above, that Screenshots or Videos proof is needed since it's not an in-game bugs".

Web Events such as:
MLBB 2nd Skin Design Competition 
[Autumn 2020] Web Event
[Trickster's Eve 2020] Web Event


So the point is that all bugs related to in-game activity or web events can be reported here, unless the problem of account got stolen or hacked! if your account got stolen or hacked, you need to contact directly to (MobileLegendsGame@moonton.com) with the subject/title of "Account Hacked"

Check on the next page for more about "Account Problems" and how to solve!

Related collections:

Post time 2021-3-25 04:53 AM | Show all posts
Edited by Raka27 at 2021-3-25 04:54 AM

Duh saya lupa id game nya kapan terjadinya bug .. gimana ya udah lama gk bisa masuk akun karena verifikasi email yang sudab mati
Post time 2020-9-18 05:59 AM | Show all posts
Good to know. Thanks!
Post time 2020-10-22 05:05 AM | Show all posts
I'm worried to give in-game ID and server number due to possible privacy issues.
 Author| Post time 2020-10-26 02:09 AM | Show all posts
Vincenza@849 replied at 2020-10-22 05:05 AM
I'm worried to give in-game ID and server number due to possible privacy issues.

its okay, but in-game ID & Server number is very needed and important as information for a bug report.
as long as you dont share or give privacy information to anyone about your account such as email & password or your social platform accounts that binded to your mobile legends account, then your account will remain safe.
Post time 2021-1-23 05:27 AM | Show all posts
The matchmaking is the biggest bug. It's awful. It's like Moonton programs the solo q to purposely make the experience a living hell.
Post time 2021-1-24 12:21 AM | Show all posts
EG2666 replied at 2021-1-23 05:27 AM
The matchmaking is the biggest bug. It's awful. It's like Moonton programs the solo q to purposely m ...

If you don't give us any information needed through this bug report guide, we can't do anything for you. You can say it, but we won't submit it.
Post time 2021-3-23 01:09 AM | Show all posts
Is there any other way like a direct message to give the in-game id for there are a lot of ways to hack an account with that info.

Like if proven that the bug was authentic gm's and moderator could message the reporter directly and ask the id

Tnx
Post time 2021-3-23 05:07 AM | Show all posts
HindiKoAlam replied at 2021-3-23 01:09 AM
Is there any other way like a direct message to give the in-game id for there are a lot of ways to h ...

Hello dear user,

I don't know why you believe that there are a lot of ways to hack an account with the in-game id info as a lot of us reveal our in-game ID. I'm here to tell you that it is impossible that your account would be hacked just with the your in-game ID info.

Thanks!~  
Post time 2021-5-13 05:47 PM | Show all posts
Error saat login setelah install ML via playstore mei 2021 ini dan update langsung freeze

Ini solusi sementara yang saya bisa pakai

ID saya : 60860864 (2105)

Youtube :
https://youtu.be/ShDVQg36Fkk
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