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[Other Bug Report] Aurora summon event

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Post time 2020-6-24 12:25 AM | Show all posts |Read mode

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I got a free skin but did not obtained it.
The event reset and starts over again.
I did not see on group chat that i obtained new skin.
Couple days ago i have told in game support about the problem but could not send  a screenshot.
I pressed choose file but nothing happend.
 Author| Post time 2020-6-24 12:30 AM | Show all posts
This the screenshot of the aurora event after reset.
1 point obtained.
I have looked for the hero i got from the event but could not find it.
Is there a bug in this event.

Event reset after got a free skin but not obtained it

Event reset after got a free skin but not obtained it
Post time 2020-6-24 01:16 PM | Show all posts

Hi, try clearing cache and then send a report to the in-game CS again. If the same problem persists, please let us know.
 Author| Post time 2020-6-24 02:47 PM | Show all posts
I have cleared cache in phone setting and in game cache cleared but still doesn't work
 Author| Post time 2020-6-24 02:47 PM | Show all posts
It still doesnt work.
I have cleared cache in game and phone settings
 Author| Post time 2020-6-24 02:49 PM | Show all posts
But the main problem is that i didnt received and obtained the free skin after got 100 lucky points
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