Customer Service take to long to respond to my problem

medelk705

Why does it take so long for your customer service to respond? Today is the second day of waiting to your repond

thejuna

RohitBK201 replied at 2020-5-18 11:06 AM
may be these days CS is very occupied with all those hacking cases and lost account so have patience ...

I do hope that was sarcasm because, let's be real here...

CS had always been bad, like, REAL BAD!

Even when there's no trending issue like this hacking thing, their service can hardly be considered service at all... more like torture, really.

If you're bored and want to feel frustrated, contact ML's CS; they'll surely make you feel you're not worth their time.

PS. They don't do any better handling hacked account issues, from what I've heard, so... no... definitely not an excuse...

adoniss

I've said it before, but I'll say it again... This game has THE WORST CS ever

thejuna

Sometimes they don't even respond at all

I've said it before, but I'll say it again... This game has THE WORST CS ever

Kamving

Pfftt, i was waiting for 2 weeks and still nothing my friend
NOTHING

RohitBK201

may be these days CS is very occupied with all those hacking cases and lost account so have patience they will reply, to be frank i don't like game CS too but they can get the job done that's important to me , so don't rage and be patient and co-operate its for your own good

ISDP

Based on what I see and hear there is a lot of players having issues regarding on hacked and banned account and I reckon it would take a while for the CS to accommodate them all.

Kamving

so now they want us to feel sry to CS ?? so how about us ?? what are you feel about someone whose diamonds used by stranger ??

accursed82

I just recieve a message on the app that mootoon aduving players not to use 3rd party apps  for not to get have. But to tome their messgae for prevention is already too late a lot of player account have already been hack and me one of those victims whats rhe use of prevention if you cant provide the solution for all players that has been affected the CS is doint nothing for the players. They should just provide a rollback on account. and erase all 3rd party bound accounts so the main owner can secure their accounts.

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medelk705

I received the same too

accursed82 replied at 2020-5-18 03:57 PM
I just recieve a message on the app that mootoon aduving players not to use 3rd party apps  for not  ...

But my problem iwas someone change my bind moonton account i request to disconnect it and change it back to my email account