Unable to purchase

edwardanthony · Post time 2020-5-15 01:09 PM

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Hello, I have two accounts. On one account, there's an event named "Gratitude Gifts" (As shown in the attached image).It's an event where the user could top up 5000 diamonds to get Freya or Saber epic skin.
I wanted to proceed and purchase the diamonds, but after switching to another acccount, the event is not available.

I was confused. Could you help me?

CloudDevelic · Post time 2020-5-15 02:14 PM

@edwardanthony

Hi, let me check with my team and get back to you shortly.

edwardanthony · Post time 2020-5-16 06:33 PM

Hello, is there any update?

CloudDevelic · Post time 2020-5-21 06:21 AM

edwardanthony replied at 2020-5-16 06:33 PM
Hello, is there any update?

@edwardanthony

I apologise for the late reply; could you kindly check your game version and see if your app is updated to the current version? If so and the problem still persists, please let me know

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