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[Complaint] Problem with my account

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Post time 2020-5-1 10:04 PM | Show all posts |Read mode

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So this started happening this morning.
Keeps pooping a message saying to change moonton password.

So I did go and change my moonton password.
Then when I log back in, it goes to setup a new level 1.

After I went through process to setup new profile I managed to get to account page and bind my old account.
If pulled the old profile from Game Center and then it started working.
I went to account and unbind other profiles.

Then few seconds later..same pop up again.
I closed the game and launched it again..this is time it starts with fresh profile.

Did I get hacked?

I am using iPhone 11Pro.
Account is tied to game center, Facebook, moonton and some vk account.

See screenshot of pop up message.
 Author| Post time 2020-5-1 11:51 PM | Show all posts
So finally managed to get into the account and did a unbind of VK account.
Not sure if that’s the fix.
 Author| Post time 2020-5-1 11:56 PM | Show all posts
Well that didn’t work.
Now when I check my profile it shows my country flag as something else and pictures of someone else.
Post time 2020-5-2 01:46 AM | Show all posts
Not just you currently having an account problem, a lot of other players too now facing it. Even im worried about it. I hope moonton solve it sooner.
 Author| Post time 2020-5-2 02:36 AM | Show all posts
This hacker has took over my account with his Facebook

See his email address

Moonton support has been less than useful.
Sent them email and no reply to resolve this.

The hacker added message to my profile asking me to give my WhatsApp number if I want my account back.
What nonsense is this.
Post time 2020-5-2 06:00 AM | Show all posts

Hi, for now please unbind all social media platforms if you're still able to see your account on your screen. Make sure that your Moonton account is binded first
 Author| Post time 2020-5-2 08:29 AM | Show all posts
I did unbind of VK and Facebook.
So now the scammer has bonded his VK and Facebook accounts.

He is also posting messages using the profile page, communicating with me.
He shared his email and WhatsApp number.

See attachment screenshot.
Post time 2020-5-2 10:14 AM | Show all posts
Edited by Kathey at 2020-5-29 09:35 PM

i don't know if you guys ever notice almost all the time, the people who issue account being hacked etc its always the rank below legend or so.. never seen a mythic account being hacked.. what does that imply to ?

People who LAZY to prior BINDED Moonton account, the chances of being hacked is higher.


No one is safe even i got hacked  Post time 2020-5-8 05:13 AM
 Author| Post time 2020-5-2 10:21 PM | Show all posts
sumipe replied at 2020-5-2 10:14 AM
i don't know if you guys ever notice almost all the time, the people who issue account being hacked ...

But my account is bounded to Moonton account though.
 Author| Post time 2020-5-2 10:41 PM | Show all posts
I deleted the app.

Let the hacker keep the account as I have received 0
Help from moonton support.

I had a good run. Maybe this is a good reason to quit and find some other game to play.

Thanks BD007 and others for your support in the last few years I played.

I am this is goodbye.

If you seee my account online just know it’s the hacker. Just report him and destroy the credit score.


Same here bro i disconnected every device as what is stated followed that customer service Fk what happen it became worse the hacker connected all his 3rd parties only my montoon account is whats left  Post time 2020-5-8 05:15 AM
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