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[Login] Can't login on moonton account

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Post time 2020-3-11 08:59 PM | Show all posts |Read mode

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Hi guys, i have big problem with login on my moonton account. Few months ago i uninstall the game from my smartphone ( LG G4). I decide to install game again, i still have same smartphone. But now when i try login on my account nothing happen. I have screen like on screenshot, i set my email and password and tap on "sign in" button but nothing happen. I can click on this button milion times but theres no reaction. My account was linked with google play and moonton but when i try switch account to googleplay i have information theres no account linked to google play. It's looks like my old account disapper :/ I even can't find this account with friend find in game.

Can you help me?
Screenshot_2020-03-07-09-31-24.png
Post time 2020-3-12 05:23 PM | Show all posts
Please contact in game customer support.
Its located on the top left corner besides your profile avatar(blue headset icon). Go to help>account problem>reinstall issue>account retrieval form>fill it up.
Thanks.
 Author| Post time 2020-3-12 07:41 PM | Show all posts
BD007 replied at 2020-3-12 05:23 PM
Please contact in game customer support.
Its located on the top left corner besides your profile ava ...

But i don't remember my server, because i can't find my old account in friend search
Post time 2020-3-13 11:09 PM | Show all posts
Did u recheck if ur password is right
Post time 2020-3-17 11:35 PM | Show all posts
Hi, i have the same problem. My password is correct i even changed just for sure and it doesnt help. The button "Sigh in" is not responding. Pls for help.
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