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[Other Bug Report] Odette - Mermaid Princess Skin BUG/GLITCH/ERROR/MALFUNCTION

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Post time 2020-1-21 12:04 PM | Show all posts |Read mode

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Hi,

I am still encountering this skin error of Odette. I tried requesting some help with the Customer Service team and I am only receiving canned responses. I've worked in a customer service too before and this is not the service we aim to provide to our users. This is upsetting. I've posted this error to Facebook Page too and other users who has the same skin as mine also encountering this issue.

Everytime Odette's passive triggers the skin effect has an error. I had a lot of concerns to supports and not even a single on of my concerns has been resolved nor felt that I am talking to a live human with feelings and know how to provide good service.



Post time 2020-1-21 12:32 PM | Show all posts
Hello,
You just have to report this bug to our CS in-game > bug report. I did the same, and they will review and fix the bug. Also do provide us your ID, IGN, Game version, Servr ID and if possible share us a videoclip triggering the bug.

Hope they fix the bug asap.
Post time 2020-1-21 04:36 PM | Show all posts
can you make a video about this?
And we need following information.
Profile and server id
Device model and os version
game client version
When did this happen
How to trigger this bug.
Thanks.
Post time 2020-1-21 11:05 PM | Show all posts
I have the same bug with her passive https://imgur.com/gallery/ZG6jlVj
Post time 2020-1-22 01:53 AM | Show all posts
is this about the passive bouncing ball that looks like a rainbow when cast?
that is what i experienced, but not a problem for me. or is it more than that?
i didn't notice if there are positive or negative effects with the one i experiencing.
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