I didn't received my 500 gems! please help..

Lukasparov

i payed 149.000 IDR and didn't received my 500 gems, i pay it with visa credit card
why it is so hard to contact mobile legends customer support?? i dont find it anywhere, in the game the customer support is just only Bot.

finally i post this on forum, please help thankyou.

this is the invoice of my payment:

seimz

Hello, for this issue go to Customer service in-game > Payment problem > Payment failed > ios device, and they will guide you and ask necessary information like order ID. Dont worry you will receive your diamonds.

Lukasparov

i just do it, and there is no option that ask my order ID, its just provide information and FAQ that not help :(

seimz

Here as said by the CS, give your Order ID and they will check it for you.

titan666

What gems? You mean diamonds?
From your screenshot, you bought Twightlight Pass. I don't remember we can get 500 diamonds from Twilight Pass. As I remember Twilight Pass only gives you several rewards like tickets, gift box, trial skin, and Permanent Miya Suzuhime skin. I think you bought wrong item.

Ncup.Ajh

Hi.. very sorry to inform you, the evidence you gave says that it was a purchase of twilight pass not dias.. try checking again
Twilight pass is a bundle that has a lot of prizes there, such as Miya - suzuhime skin, Border, tickets, etc
thanks