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[Payment-Contact Customer Service] I didn't received my 500 gems! please help..

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Post time 2019-11-4 08:10 PM | Show all posts |Read mode

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Edited by Lukasparov at 2019-11-4 08:14 PM

i payed 149.000 IDR and didn't received my 500 gems, i pay it with visa credit card
why it is so hard to contact mobile legends customer support?? i dont find it anywhere, in the game the customer support is just only Bot.

finally i post this on forum, please help thankyou.

this is the invoice of my payment:
Screenshot_1.jpg
Post time 2019-11-4 10:54 PM | Show all posts
Hello, for this issue go to Customer service in-game > Payment problem > Payment failed > ios device, and they will guide you and ask necessary information like order ID. Dont worry you will receive your diamonds.
 Author| Post time 2019-11-5 01:55 AM | Show all posts
i just do it, and there is no option that ask my order ID, its just provide information and FAQ that not help :(
Post time 2019-11-5 08:12 AM | Show all posts
Here as said by the CS, give your Order ID and they will check it for you.
IMG_20191105_060934.jpg
Post time 2019-11-5 01:15 PM | Show all posts
What gems? You mean diamonds?
From your screenshot, you bought Twightlight Pass. I don't remember we can get 500 diamonds from Twilight Pass. As I remember Twilight Pass only gives you several rewards like tickets, gift box, trial skin, and Permanent Miya Suzuhime skin. I think you bought wrong item.
Post time 2019-11-5 04:42 PM | Show all posts
Hi.. very sorry to inform you, the evidence you gave says that it was a purchase of twilight pass not dias.. try checking again
Twilight pass is a bundle that has a lot of prizes there, such as Miya - suzuhime skin, Border, tickets, etc
thanks

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Comments

XD  Post time 2019-11-6 09:59 AM
Lol didn't see that . He thought he bought dias.  Post time 2019-11-6 05:20 AM
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