Mobile Legends: Bang Bang

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[Other Bug Report] MLBB game app stuck in loading

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Post time 2019-11-2 04:32 PM | Show all posts |Read mode

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Hi!
I can't play the game due to the app NOT pushing through after the loading screen. After multiple tries, I noticed that the consent to agree to the terms and privacy policy is unchecked... so I tried checking it but failed to do so as tapping the radio button only pops the Terms and Privacy Policy window.

Please see screenshot below:

stuck-loading-screen

stuck-loading-screen


For reference, my account details via screenshot from the game:

account-details

account-details



Also, here are my device details:
* Brand: Apple
* Model: iPhone 6S
* iOS Version: 11.2.1


I encountered the issue since October 31st and haven't been able to play and enjoy the game since then.

Hoping for a quick response and resolution.

Thank you! ❤️
Post time 2019-11-2 04:48 PM | Show all posts
Please reinstall the game. If not fixed. Then give us these information below.

profile and server id
Device model and os version
Game client version
Date when it occurred
How to trigger this bug.
Thanks.
 Author| Post time 2019-11-2 06:02 PM | Show all posts
Tried to reinstall and was able to play but after closing the game and opening it again, it didn't push through the loading screen...again.

Most of the details you asked are already on my initial message....just not sure of the server ID, where to get that? Also I too am not sure how this bug is triggered, or how I got it in the first place.

Thank you.
Post time 2019-11-9 08:40 PM | Show all posts
bopii replied at 2019-11-2 06:02 PM
Tried to reinstall and was able to play but after closing the game and opening it again, it didn't p ...

server id is on your profile top right corner in bracket.
Like mine 35746720(2057). here 2057 is server id.
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