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[Other Bug Report] Why can't I claim the Esme skin

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Post time 2019-10-13 12:06 AM | Show all posts |Read mode

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Edited by Blueazkaban at 2019-10-13 12:10 AM

I played a Classic match and a brawl match with a friend but it still din't give it to me.(even my brother din't get it)


Phone: Iphone 6 and Samsung J7 (I used two phones to play)
How to trigger: I just invited some friends and played Classic and Brawl and when it was finished I did not get it.
IGN: Blueazkaban ID: 161794320 (3165)
IGN: DeepMensh ID: 230138911 (3516)
Post time 2019-10-13 12:36 AM | Show all posts
ok we got your problem thanks for your info,and please report this  to ingame cs too
Post time 2019-10-13 04:33 AM From mobile phone | Show all posts
Do you have Esmeralda as hero?
I mean have you purchased Esmeralda before?

Maybe they give skin only if you own the hero?

Idk just wondering.

That new skin looking thicc tho.
Post time 2019-10-13 07:54 AM | Show all posts
I have played with a friend in Classic. I received the skin without having the hero. Did you look at events -> team-up & get elite skin? That’s where you redeem it.
Post time 2019-10-13 08:05 AM From mobile phone | Show all posts
Claim it from here bro
B44ACCE1-510E-4A5D-BF13-4EFEF290A62A.jpeg
Post time 2019-10-13 04:31 PM | Show all posts
did you check from event page?
if you still facing the issue please contact in game customer support immediately.
 Author| Post time 2019-10-13 08:26 PM | Show all posts
BD007 replied at 2019-10-13 04:31 PM
did you check from event page?
if you still facing the issue please contact in game customer suppor ...

Yes I did check but it's still not claimable.
Post time 2019-10-20 07:12 AM | Show all posts
Blueazkaban replied at 2019-10-13 08:26 PM
Yes I did check but it's still not claimable.

Submitted the Bug Report.Did you still not get it?
 Author| Post time 2019-10-21 01:34 PM | Show all posts
BD007 replied at 2019-10-20 07:12 AM
Submitted the Bug Report.Did you still not get it?

I did get it after sending in customer support, Thank you BD007!
Post time 2019-10-22 08:56 AM | Show all posts
Blueazkaban replied at 2019-10-21 01:34 PM
I did get it after sending in customer support, Thank you BD007!

Welcome bro. I was worried because we also submitted the bug report.
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