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[Account] please.help me to contact CS MOONTOON

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Post time 2019-9-12 01:09 AM From mobile phone | Show all posts |Read mode

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Edited by ArifSiagian at 2019-9-12 01:10 AM

i have magic wheel points 171 total, i collect it in 1 year or more from magic bottle S starlight privilages and bought diamonds.
and at 7 september, admin group facebook mlbb unoffical shared a code to get 5 fragments and 5 magic wheel bottle S. when i redeemed i got 9 ingame mails and i got 45 fragments and 45 magic bottle S so total my magic wheel point 171 + 45 = 216 and i trade the gem with skin legend alucard.
next 2 days moontoon took back skin alucard and fragments but they didnt count back my magic wheel points to 171. i complained by email to customer care by showing my screenshoot before and after my points. and diamond receipt purcased.
its okay they took that skin and others.. but please give me back my magic wheel points i lost so much money and time.. please someone can help me. i really disapointed the service of moontoon's customer care. i ignored
my id 3480737 server 2003 nickname Se[7]N
Screenshot_2019-09-12-00-09-56-40.png
Post time 2019-9-12 01:18 AM | Show all posts
Do you mean the redeem code is illegal?  never believe and use anything unofficial ... try contacting customer service again and submit all the evidence you have, please be patient to receive a reply
 Author| Post time 2019-9-12 02:32 AM From mobile phone | Show all posts
Ncup.Ajh replied at 2019-9-12 01:18 AM
Do you mean the redeem code is illegal?  never believe and use anything unofficial ... try contactin ...

its a legal code, but the redeem button kind of eror, i was push the button once and no pop up succes.. so i spam push, and it shows multiple succesed pop up box. so is that my fault??
Screenshot_2019-09-07-10-37-50-08.png

Comments

Idk.. but to my knowledge the redeem code can only be used once on one account..  Post time 2019-9-12 07:38 AM
Post time 2019-9-12 05:47 AM | Show all posts
Did you tell about this problem to in game customer care? Contact with them through the ingame channel instead of email.That way they can track your problem easily.Hope you get your magic points back
 Author| Post time 2019-9-12 07:25 AM From mobile phone | Show all posts
Edited by Charles at 2019-9-20 09:58 PM
Araf05 replied at 2019-9-12 05:47 AM
Did you tell about this problem to in game customer care? Contact with them through the ingame chann ...

done sir... i contact them by ingame CS before by email, by IG but no respons at all
thats why i post this story here i hope maybe some moderator here know moontoon CS and help me
ArifSiagian replied at 2019-9-12 02:32 AM
its a legal code, but the redeem button kind of eror, i was push the button once and no pop up suc ...


now they already fixed that bug... in tjat facebook group someone bug it and he got 120+ magic bottle S how poor i am didnt know nothing and moontoon punished me
Post time 2019-9-12 04:56 PM | Show all posts
ArifSiagian replied at 2019-9-12 09:47 AM
now they already fixed that bug... in tjat facebook group someone bug it and he got 120+ magic bot ...

So the issue already solved. What about the issue, did they say anything that it was illegal or just got punished because of spamming?
 Author| Post time 2019-9-12 07:21 PM From mobile phone | Show all posts
BD007 replied at 2019-9-12 04:56 PM
So the issue already solved. What about the issue, did they say anything that it was illegal or ju ...

yes the web already fixed... it was a legal code, but the web CD key is a bug... they already claimed what ive got from wheel.. but they didnt give me back my magic wheel points pure 171 points... you can count how much money i lost... can you help me sir
Post time 2019-9-17 12:02 PM | Show all posts
ArifSiagian replied at 2019-9-12 07:21 PM
yes the web already fixed... it was a legal code, but the web CD key is a bug... they already clai ...

@ArifSiagian

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