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Author: Calnix
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[Account] Terrible!!! Has been 2 weeks my account haven't solve!!

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 Author| Post time 2019-9-8 01:04 PM | Show all posts
BD007 replied at 2019-9-7 06:49 PM
I will try to ask my supervisor.

Thanks for help.
Post time 2019-9-8 02:40 PM | Show all posts
Edited by RayRayRay at 2019-9-8 02:50 PM

I am on the same boat.

I reached mythic and I decided to make a new account since I want to retain my stars till the new season come. When I went to account options, It said that I currently have 1/2 account so I created another one.
Mind you, I have bounded my account to Moonton along with my Google account.

While playing the new character, it allowed me to skip levels 1-3 because it said that I have an existing account. However, When I tried to switch it back, it didn't allow me to do so. I waited till I reach level 8 and nothing happened.

I reported the case to C.S and it has been a week and the only reply that I always get is a system-generated response.  What I have noticed though is that the new account and the old account share the same account #.

I can still view my account, put a photo, edit the tagline, but logging back is restricted.

I hope this gets fixed soon especially Guinevere and Kadita has new skins :(I just want my character back..


Old.jpg
new.jpg
Post time 2019-9-8 03:06 PM | Show all posts
RayRayRay replied at 2019-9-8 01:40 PM
I am on the same boat.

I reached mythic and I decided to make a new account since I want to retain ...

Did you already check in Account ~ Server List ?
Post time 2019-9-8 03:36 PM | Show all posts
Edited by RayRayRay at 2019-9-8 03:38 PM
DennisST replied at 2019-9-8 03:06 PM
Did you already check in Account ~ Server List ?

Which one do I click?
server .jpg
Post time 2019-9-8 03:42 PM | Show all posts

Try to click every server and check your account is there or not
Post time 2019-9-8 03:50 PM | Show all posts
DennisST replied at 2019-9-8 03:42 PM
Try to click every server and check your account is there or not

OMG!!!! IT WORKED!!! THANK YOU SO MUCH!!!
Post time 2019-9-8 03:51 PM | Show all posts
RayRayRay replied at 2019-9-8 02:50 PM
OMG!!!! IT WORKED!!! THANK YOU SO MUCH!!!

Your welcome glad your account back
Post time 2019-9-8 03:58 PM | Show all posts
DennisST replied at 2019-9-8 03:51 PM
Your welcome glad your account back

crying now lol
Thanks again!

Comments

Okay okay your welcome  Post time 2019-9-8 04:02 PM
 Author| Post time 2019-9-9 11:44 AM | Show all posts
Edited by Calnix at 2019-9-9 11:55 AM
DennisST replied at 2019-9-8 03:06 PM
Did you already check in Account ~ Server List ?

I can't found the server list button at all.
Screenshot_20190909-114804.png
Post time 2019-9-9 12:18 PM | Show all posts
Calnix replied at 2019-9-9 10:44 AM
I can't found the server list button at all.

For your case its different, may i know did you lose your account (back to level 1) after you update game client ?
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