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[Account] Terrible!!! Has been 2 weeks my account haven't solve!!

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Post time 2019-9-7 12:29 PM | Show all posts |Read mode

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Edited by Calnix at 2019-9-7 12:48 PM

Terrible!!! Has been 2 weeks my account haven't solve!!
What to do... waiting keep waiting...
I has been report to CS 2 weeks ago...
i create the temporary account with the qr code...
after update i retrieve my account with the qr code...
but it didn't work... keep came out my new character lvl 5
Post time 2019-9-7 12:37 PM | Show all posts
What exactly seemed to happen? Have you contacted Customer Service in-game? Did you not sync your account with other associated platforms to save it?
 Author| Post time 2019-9-7 12:44 PM | Show all posts
Ichijo replied at 2019-9-7 12:37 PM
What exactly seemed to happen? Have you contacted Customer Service in-game? Did you not sync your ac ...

I has been report to CS 2 weeks ago...
i create the temporary account with the qr code...
after update i retrieve my account with the qr code...
but it didn't work... keep came out my new character lvl 5

Comments

Have you tried to go back to Customer Service in-game? Do you still have you account info such as your Account Number and Server Number, since only CS can help you in this case.  Post time 2019-9-7 12:48 PM
Post time 2019-9-7 12:48 PM | Show all posts
Calnix replied at 2019-9-7 12:44 PM
I has been report to CS 2 weeks ago...
i create the temporary account with the qr code...
after up ...

Have you tried to go back to Customer Service in-game? Do you still have you account info such as your Account Number and Server Number, since only CS can help you in this case.
 Author| Post time 2019-9-7 12:50 PM | Show all posts
Edited by Calnix at 2019-9-7 12:52 PM
Ichijo replied at 2019-9-7 12:48 PM
Have you tried to go back to Customer Service in-game? Do you still have you account info such as  ...

Yes. i reported with my id and server no. but only received the system reply only... uselessi check the help everday... ask for help everyday... seem like i talking to wall...

Post time 2019-9-7 01:04 PM | Show all posts
Calnix replied at 2019-9-7 12:50 PM
Yes. i reported with my id and server no. but only received the system reply only... uselessi check ...

Do you have any other platforms connected to your account rather than the temporary code. If so, try to connect with that.

Try to report again to CS and wait patiently. Make sure that every thing you type in is correct. It may take awhile due to the number of reports.
Post time 2019-9-7 01:06 PM | Show all posts
please provide you profile id and server id , device model and os version, game client version, date when it occurred, and how did it triggred. thanks
Post time 2019-9-7 02:14 PM | Show all posts
There was an in game tutorial about this. If you still can not login i am extremely sorry for your problem.
But in game cs is only one can help you on this matter.
You can try alternate way here
mobilelegendsgame@gmail.com

Thanks.
 Author| Post time 2019-9-7 04:56 PM From mobile phone | Show all posts
Edited by Charles at 2019-9-11 09:41 PM
RohitBK201 replied at 2019-9-7 01:06 PM
please provide you profile id and server id , device model and os version, game client version, date ...

Phone 1: Oppo
Model: R9s
OS: Android
Game ID: 23023786
Game Name : yumi2929
Server: 2029
Character Level : 15
Last log time of lost account : 2019-8-30
Game Version: 1.4.07.436.3
BD007 replied at 2019-9-7 02:14 PM
There was an in game tutorial about this. If you still can not login i am extremely sorry for your p ...
@BD007
I use email, they ask me report to CS in game... then i report to CS in game but no response.
Anonymous user  Post time 1970-1-1 08:00 AM
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