Diamonds did not reflect on my account after purchased

frankize28

I purchased diamonds in-game, but it did not reflect on my ML account though I received a payment successful promnt. Paymaya deducted the amount, I called their customer support telling me that the purchase was successful. :(


I already reported this in customer service in-game but I still haven't received any feedback. Will I receive an email or message on my inbox from them?
How long will the customer service reply on this kind of issue?

BD007

You need to wait for the reply/feedback from in game cs. Only they can help you on this situation. Did you provide purchase proof to cs?

frankize28

BD007 replied at 2019-9-5 03:53 PM
You need to wait for the reply/feedback from in game cs. Only they can help you on this situation. D ...

Yes I did, will it take days before they reply? And where to check their reply?

Eli0

Patience is the key for everything. It may take some time but you will eventually get your diamonds

frankize28

Eli0 replied at 2019-9-5 06:50 PM
Patience is the key for everything. It may take some time but you will eventually get your diamonds

I'm at ease, thanks mate!

StreetGamer

Dont worry, you will get your diamonds, just be patient, show them proof of purchase ofc and dontspam your problem to costumer service, it will delay answer even more

frankize28

StreetGamer replied at 2019-9-5 07:43 PM
Dont worry, you will get your diamonds, just be patient, show them proof of purchase ofc and dontspa ...

Thanks Mate!

Ncup.Ajh

Please be patient, they will respond immediately and you will get a reply on this side

frankize28

Its been 2 days now. Is this still normal? :(

BD007

frankize28 replied at 2019-9-5 06:04 PM
Yes I did, will it take days before they reply? And where to check their reply?

You will see red dot icon on blue headset icon. Click it and you will see cs reply.