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[Payment-Contact Customer Service] Diamonds did not reflect on my account after purchased

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Post time 2019-9-5 03:33 PM | Show all posts |Read mode

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I purchased diamonds in-game, but it did not reflect on my ML account though I received a payment successful promnt. Paymaya deducted the amount, I called their customer support telling me that the purchase was successful. :(


I already reported this in customer service in-game but I still haven't received any feedback. Will I receive an email or message on my inbox from them?
How long will the customer service reply on this kind of issue?


Post time 2019-9-5 03:53 PM | Show all posts
You need to wait for the reply/feedback from in game cs. Only they can help you on this situation. Did you provide purchase proof to cs?
 Author| Post time 2019-9-5 06:04 PM | Show all posts
Edited by frankize28 at 2019-9-5 06:05 PM
BD007 replied at 2019-9-5 03:53 PM
You need to wait for the reply/feedback from in game cs. Only they can help you on this situation. D ...

Yes I did, will it take days before they reply? And where to check their reply?
Post time 2019-9-5 06:50 PM | Show all posts
Patience is the key for everything. It may take some time but you will eventually get your diamonds
 Author| Post time 2019-9-5 07:07 PM | Show all posts
Eli0 replied at 2019-9-5 06:50 PM
Patience is the key for everything. It may take some time but you will eventually get your diamonds

I'm at ease, thanks mate!
Post time 2019-9-5 07:43 PM | Show all posts
Dont worry, you will get your diamonds, just be patient, show them proof of purchase ofc and dontspam your problem to costumer service, it will delay answer even more
 Author| Post time 2019-9-5 09:55 PM | Show all posts
StreetGamer replied at 2019-9-5 07:43 PM
Dont worry, you will get your diamonds, just be patient, show them proof of purchase ofc and dontspa ...

Thanks Mate!
Post time 2019-9-6 04:03 AM | Show all posts
Please be patient, they will respond immediately and you will get a reply on this side
CS in Game.jpg
 Author| Post time 2019-9-6 04:47 PM | Show all posts
Its been 2 days now. Is this still normal? :(
Post time 2019-9-7 06:38 PM | Show all posts
frankize28 replied at 2019-9-5 06:04 PM
Yes I did, will it take days before they reply? And where to check their reply?

You will see red dot icon on blue headset icon. Click it and you will see cs reply.
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