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[Other Bug Report] Give Me My Rare Skin

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Post time 2019-8-25 11:15 PM From mobile phone | Show all posts |Read mode

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Edited by wrenlara at 2019-8-25 11:18 PM

So I had 213 rare skin fragments. I bought heroes, and recharge for events in order for me to have that many rare skin fragments. IT COST ME REAL MONEY. At last, I have the ability to buy Harley's Starlight skin. BUT I SAW MY FRAGMENTS REDUCED TO 13 AND NI HARLEY SKIN. There was a slight glitch in the system when I bought it. THIS IS SO DISHONEST. I FELT ROBBED. FIX THIS MOONTOON


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Post time 2019-8-25 11:21 PM | Show all posts
Make sure you report it to customer service
Post time 2019-8-26 12:01 AM | Show all posts
do you mean you exchanged it but didn't get it?
Post time 2019-8-26 12:20 AM | Show all posts
This is not dishonest or robbed, and you already say "There was a slight glitch in the system when I bought it" its clearly systems fault, probably slow internet when making purchases, you can always contact CS and they will looking on it.
Post time 2019-8-26 12:23 AM | Show all posts
For every problem contact costumer service in game
Post time 2019-8-26 12:43 AM | Show all posts
Edited by Charles at 2019-8-26 03:40 AM

Like every comments said, please contact customer service in-game for issues like this. They'll be able to help you out. Also, could you please also provide me your User ID, Server ID, Game Version, Device, when and how did this bug happened. Thanks!
Post time 2019-8-26 12:56 AM | Show all posts
Customer service is the best place to get help regarding these kinds of issues
Post time 2019-8-26 01:34 AM | Show all posts
Yeah try to give your problem in depth!
Post time 2019-8-26 03:37 AM | Show all posts
Make sure you contact the in-game customer services and provide them with enough evidence etx
Post time 2019-8-26 05:25 AM | Show all posts
contract in game customers service. they will help you
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