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[Payment-Contact Customer Service] Refunding

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Post time 2019-8-9 01:36 AM From mobile phone | Show all posts |Read mode

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Hello. There was an unpleasant situation. My younger brother bought a game currency into the game without my permission. I'm not going to use this purchase. I apologize for the situation and ask for help or refund.
Post time 2019-8-9 02:04 AM | Show all posts
For issues like this, please contact customer service in-game. They'll be able to help you further.
Post time 2019-8-9 04:16 AM | Show all posts
Report to CS in game bro.. and when it's finished, change the payment settings with authentication ... so other people can't use it besides you
Post time 2019-8-9 04:21 AM | Show all posts
Contact CS and follow their instructions :D
Post time 2019-8-9 04:22 AM | Show all posts
I suggest you to contact the customer service brother.
Post time 2019-8-9 04:28 AM | Show all posts
I hope everything will work as you wish
Post time 2019-8-9 09:20 AM | Show all posts
Contact CS, follow their instructions, and maybe prepare some of your proof.
Post time 2019-8-9 07:33 PM | Show all posts
ya there should be refund option
Post time 2019-8-9 08:22 PM | Show all posts
You should probably be able to get a refund by contacting customer support.
Make sure you also have the receipt of the purchase that your brother made for the proof of transaction.
Post time 2019-8-9 08:53 PM | Show all posts
But note everything you bought with the diamonds will be frozen for example heroes/skins etc..
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