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[Complaint] Weekly free skins from starlight member cant be used on ranked match

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Post time 2019-6-7 02:35 AM From mobile phone | Show all posts |Read mode

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Hi all, im here for complaining about starlight member benefit error, there is maybe a bug that caused we cant used weekly free skins from starlight member benefit. Previously, before current patch (1.3.80/terizla patch), i still can use the weekly free skins from starlight, then after terizla patch is up, i cant use it anymore.

Screenshoot attached, please see the pic, i have rolled to martis skin searing maw, but my hero potrait doesnt change to searing maw potrait, which is the skin doesnt work to be used, but it should be can for sure.

Any help or suggestion will be appreciated, thanks lads.
Screenshot_2019-06-04-15-27-18-832_com.mobile.legends-1080x540.png
Post time 2019-6-7 03:17 AM From mobile phone | Show all posts
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Epic....  Post time 2019-6-7 06:30 PM
Wow... Victoria Secret Fashion Show...I like it  Post time 2019-6-7 09:54 AM
Post time 2019-6-7 09:37 AM | Show all posts
I think its just the portrait dont work but in game i think the skin will work
Post time 2019-6-7 03:16 PM | Show all posts
The Searing Maw skin can only be gotten when you bought Starlight Member during his month. Maybe you did buy him and the skin is not working?
Or do you mean weekly free starlight skins? The weekly free skins aren't going to be starlight skins. They're just normal skins. You can check them in the "Starlight" tab on the leftmost column of tabs. It is the third option.
 Author| Post time 2019-6-7 04:06 PM From mobile phone | Show all posts
jbmarce replied at 2019-6-7 09:37 AM
I think its just the portrait dont work but in game i think the skin will work

No, it doesnt work at all
 Author| Post time 2019-6-7 04:12 PM From mobile phone | Show all posts
Halbikx replied at 2019-6-7 03:16 PM
The Searing Maw skin can only be gotten when you bought Starlight Member during his month. Maybe you ...

I mean, even if we dont have the skin, the privilege from starlight member made us can use the skin as long that skins available on weekly free skins list from starlight member benefit. I dont experienced any problem in classic or brawl mode, fyi i dont have searing maw skin but starlight member benefit gave me that skin for a week (like rent something), but the problem is i just cant use it on ranked mode after patch terizla
Post time 2019-6-7 05:06 PM | Show all posts
Maverickz replied at 2019-6-7 04:12 PM
I mean, even if we dont have the skin, the privilege from starlight member made us can use the ski ...

I'm not very sure either since I've never bought Starlight membership before. You should report this to Moonton in customer service.
Post time 2019-6-7 06:35 PM | Show all posts
Please contact in game customer support.
It's located on the top left corner(blue headset icon) besides your profile avatar. Go to help>bug report.
 Author| Post time 2019-6-7 09:31 PM From mobile phone | Show all posts
BD007 replied at 2019-6-7 06:35 PM
Please contact in game customer support.
It's located on the top left corner(blue headset icon) besi ...

I did, but cs replied me "weekly free skin from starlight cant be used on ranked"

Im sure this cs didnt know the ML system at all
Post time 2019-6-9 04:02 AM | Show all posts
Maverickz replied at 2019-6-7 09:31 PM
I did, but cs replied me "weekly free skin from starlight cant be used on ranked"

Im sure this cs ...

IF they replied it can not be used then it is new system bro. I can not help you on this.
Only in game cs can help on such thing.
You an try to contact again and show screenshot that previously it can be used but now can not.
Hope it helps you.
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