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[Other Bug Report] KOF Bingo Event Bug [NEED MOD HELP]

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Post time 2019-4-6 06:06 PM | Show all posts |Read mode

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Any mods out there? I really don't know who to contact for this tragedy. I tried to contact the in-game customer service but I've realized that it's just a chatbot (with limited response) and it doesn't really helping me at all. Anyway here's my problem:


Here are the screenshots of my skin records:
First attempt in 10 times spin (using KOF stamps)
I got the Leona skin.
skin record_1.jpg

Second attempt in 10 times spin (1,575 diamonds)
I got Sentinel (Epic Skin), Tyrant (Normal Skin), Imperial Champion (Elite Skin), and Commandment (Normal Skin).
skin record_2.jpg
It's pretty good since I got an epic skin, although Im not using this hero (Gatotkaca).

Anyway, here's my 3rd attempt.
Third attempt in 10 times spin (2,250 diamonds)
I got Lord of Wraith (Normal Skin), Hairstylist (Elite Skin), Tiger's Claw (Normal Skin) and.. No EPIC SKIN!
skin record_3.jpg

Yes! You read that RIGHT! NO EPIC SKIN!
How is it even possible? In the rules, it stated that we can get an EPIC SKIN on 10 times spin.
bingo_rules.jpg


and im not kidding, here's my screenshot of my 3rd box in KOF Bingo Rewards:
bingo_line.jpg
This is the proof that I did the 3rd attempt, and it triggered the bingo after collecting/unlocking 10 times.

EARNING MONEY HERE IN PH IS NOT A JOKE! I saved up to participate in this event and it's very disappointing knowing that this event will just give me more trash rather than giving me the items I deserved in spending real money. Where is the justice there? Im planning to top-up again but Im afraid that I will get normal skins and NO EPIC skin again on my 4th attempt. Pls mods! I really need your help here.  
Post time 2019-4-7 06:09 AM | Show all posts
I am moving this to bug report.
You must report this in game cs.
If you dont then we have toIn rhat case i need your in game id id num
Name
When this error occurred
Server id
Device model
Os
Game version.
Please provide these information as soon as possible.
Thanks.
Post time 2019-4-7 04:51 AM | Show all posts
I don't see how the mods could help apart from reporting this
 Author| Post time 2019-4-7 12:23 PM From mobile phone | Show all posts
BD007 replied at 2019-4-7 06:09 AM
I am moving this to bug report.
You must report this in game cs.
If you dont then we have toIn rhat  ...

As what I've said in my post. I already reported it to the in-game cs. But it's just a chatbot and I can't get any good response. And Im not also sure if there were really people managing that. Anyway here's my account info:

Game ID: 11360562
Name: Evlewt<3
When this error occurred: April 6, 2019
Server id: 3016
Device model: Vivo y95
Os: Funtouch OS
Game version: 1.3.61.380.2
Post time 2019-4-8 07:47 AM | Show all posts
I thought this event is already over haha
Post time 2019-4-8 10:37 AM | Show all posts
twelvegaming replied at 2019-4-7 12:23 PM
As what I've said in my post. I already reported it to the in-game cs. But it's just a chatbot and ...

Thanks for the update.
We will contact cs on your behalf.
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