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[Other Bug Report] Resource re-downloading

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Post time 2019-3-21 07:24 PM | Show all posts |Read mode

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I need help regarding to this issue or concern.

It happened when I open the game then the game freezes at the loading screen (no progress just stuck at the loading screen)
I decided to close the game via task manager then relaunch the game. After the game completely loads, the resources seems to have a problem and I need to redownload the entire resources.

I use Huawei
Model: RNE-L22

Post time 2019-3-21 08:38 PM | Show all posts
Have you finished the download? What happened after that?
Post time 2019-3-21 09:37 PM | Show all posts
Is it all resources? I believe whenever there's a new patch, it will download some extra resources.
Post time 2019-3-22 01:30 AM | Show all posts
Note: The author has been banned or deleted.
 Author| Post time 2019-3-22 07:21 AM From mobile phone | Show all posts
Edited by AlyAoi at 2019-12-26 06:38 PM
Charles replied at 2019-3-21 09:37 PM
Is it all resources? I believe whenever there's a new patch, it will download some extra resources.

Yes, I've done that but as what I've on my post earlier it happened when the game freezes at loading screen and relaunching the game.

Vymonchyyy replied at 2019-3-21 08:38 PM
Have you finished the download? What happened after that?

After that re-download I get this lag when on game which is infuriating.
Anonymous user  Post time 1970-1-1 08:00 AM
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Post time 2019-3-22 07:19 PM | Show all posts
Mephisto replied at 2019-3-22 07:21 AM
Yes, I've done that but as what I've on my post earlier it happened when the game freezes at loadi ...

Probably a file that kept getting corrupted that's why you keep redownloading it?
 Author| Post time 2019-3-22 09:09 PM From mobile phone | Show all posts
Charles replied at 2019-3-22 07:19 PM
Probably a file that kept getting corrupted that's why you keep redownloading it?

Probably, but I don't know why it keeps getting corrupted. I have enough amount of storage on my phone though and until now it's still happening. My bill on my data plan is hurting because of this issue. Any help?
Post time 2019-3-23 04:08 PM | Show all posts
Mephisto replied at 2019-3-22 09:09 PM
Probably, but I don't know why it keeps getting corrupted. I have enough amount of storage on my p ...

Try downloading your resources through a WiFi connection for a better and stable download? or contact customer service in-game regarding this issue and see if they can help you further.
 Author| Post time 2019-3-23 06:18 PM From mobile phone | Show all posts
Charles replied at 2019-3-23 04:08 PM
Try downloading your resources through a WiFi connection for a better and stable download? or cont ...

Yep done that, downloaded and update the game on Wifi.
Tried to report it to our customer service but they can't even provide a solution.
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