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[Mod Post] Troubleshooting guide for can't recharge (Android)

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Post time 2018-12-3 09:07 PM From mobile phone | Show all posts |Read mode

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Edited by WtripleO at 2018-12-3 09:39 PM

Hey guys whats up?
Today i am gonna discuss about recharging issues on android. So lets start.

There are basically 2 ways to recharge in game.
One is from different website and another one is in game recharge. Today i will talk about in game recharge issues.

There are two ways you can recharge in game system.
One is debit/credit card and another one is through google play gift card aka google wallet. This method only works for these two method.

For debit/credit card, make sure card is valid and check other website/payment to make sure it is ok.
You can also talk to bank customer support if something is wrong.

The symptomos of error.
You might see loading screen but nothing happened.
You might see an error saying can't be purchased with error number like et-dab etc.
You might see a message saying you are not eligible for purchase.
Or simply nothing happened.

Solution.
First make sure your card is working properly or you have the amount in wallet to mame the purchase.
There are few steps to fix this issue.
Please follow these steps.

The two apps are responsible for this. We just need to reset those apps.
Go to settings>apps>google play store>force stop>clear cache and memory.
Do same for google play services app.
Next step is permission.
Permission setting is different place in different android model. Most of then are in app setting.
Xioami and other brand has separate permission tab under security app.
Go to permission>google play store>select all
Same goes for google play services.
The reinstall mlbb app.
Restart mobile.
Start mlbb.
Wait untill download complete to 100%.
Then try to recharge.
It will work 100% if you propery follow all those steps i mentioned before.

FAQ.
Question: I cant find google play store or play services in apps.
Answer: Most of the time android hide system process or system apps. To make it visible do this
Setting>apps>tap on the top right corner : (3 dot or more will be written there). Tap view/show system process. Then you can find them.
Question: I did everything but still i can't recharge.
Answer: please check your date and time. You cant recharge if the time is wrong. Go to settings>date and time>set auto. If you still facing error, try a different device and try recharge. If you can then its your device issue. To fix it, factory reset your device. Make sure you backup everything before reset.

Ok guys these are simple steps for android users who are facing recharge issues.
I am not guarantee that it will work on all condition.
Just think of it as a general troubleshooting guide.
Please comment if this works or you wanna add something usefull.
Thanks.



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Post time 2018-12-5 12:34 AM | Show all posts
Post time 2018-12-5 01:53 PM | Show all posts
For my case, after clearing cache of Google play store and play service and allowing all permissions, I clear the cache of game and then reboot and it works. My device is xiao mi mi max with global rom and latest MIUI and I have a debit card linked to my google play. So, I think may be uninstalling and reinstalling of game is not necessary and we only need to clear game cache.
 Author| Post time 2018-12-5 08:51 PM | Show all posts
drscoobynub replied at 2018-12-5 01:53 PM
For my case, after clearing cache of Google play store and play service and allowing all permissions ...

Thanks for the feedback.
That step is just for precaution.
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