I cannot recharge my account

drscoobynub · Post time 2018-11-20 11:37 AM

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Hello. I am currently in Japan and have been playing mobile legends for about one year. I have a JCB debit card and I added it to my google play store.I also connect my mobile legend accout with google play. However, I cannot buy diamonds. Whenever I choose some diamond, only circle appear. Please help me with this problem. My phone is Mi Max and I use MIUI. My account ID is 60521432 and it is up-to-date with Min Sitthar Log in screen!

streetsneeze · Post time 2018-11-20 12:45 PM

@drscoobynub

Hello, you might want to contact our in-game customer service for that. It's pretty easy to send them a report: open your game and locate the man with headset, it's on the upper left corner of your screen > choose help > then payment problem and choose the corresponding option that suits you!

BD007 · Post time 2018-11-20 01:14 PM

Other than that, try to reinstall mlbb.
And also clear the cache of playstore and play games from
Setting>apps>playstore>clear data and cache.

drscoobynub · Post time 2018-11-20 02:51 PM

@streetsneeze and @BD007
Thank you for your advice. Reinstalling and cleaning cache did not work and so I will be reporting to montoon.

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