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[Payment-Contact Customer Service] Problem after purchase [Apple]

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Post time 2018-8-8 08:41 PM From mobile phone | Show all posts |Read mode

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Hi. First sorry for my bad English because i’m french. So for make it short. On 5 August i purchase the gems pack for 21,99€ with my operator. At this time purchase don’t work so i give up. Yestersay, the 7 August i bought a apple gift card for 30€. But when i enter the gift code on apple store my « waiting purchase » as been paid. But i didn’t see this « waiting purchase ». First i don’t receive gems for this purchase and second i wanted buy star member with this 30€. I contacted Apple for this. They ask me to contact you if you can do anything for this problem before they maybe do something.
Thank you to read me and i hope a quick answer.
Have a nice day.
Post time 2018-8-8 09:25 PM | Show all posts
Hope your problem gets fixed
Post time 2018-8-8 09:39 PM | Show all posts
This is a common issue with app store
Please contact in game customer support ASAP.
Tap payment problem
Provide the necessary information and wait for reply.
Thanks.
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2021-5-12 04:40 AM GMT+8

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