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[Talk With Developer] Feedback From Game Designer to Customer Service to Player 07/09- 07/15

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Post time 2018-7-23 12:48 PM | Show all posts |Read mode

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Weekly Reports [07/09/2018 - 07/15/2018]

Dear all,


The following is the weekly report of feedback :

1. Global Server

Failed to share through FB.

Description : Failed to share through FB.

Tags : bug+fb share. ETA on Fix : To be fixed.

Informer
Patch Version
Device
Number of Feedbacks
1.2.89
Android & iOS
277 (including 6 from IOS)

Person in Charge : Qi XiaoKang, Liu Xin.

Status : Due to one of the update version by FB. Player can fix it through updating FB to the latest version.

Blackscreen in Survival Mode.

Description : Blackscreen in Survival Mode.

Tags : bug+Survival Mode+Black Screen. ETA on Fix : To be fixed.

Informer
Patch Version
Device
Number of Feedbacks
1.2.89
Android
138

Person in Charge : Huang Chen, Ji YiQian.

Status : Will be fixed in patch.98.

Data not sync.

Description : Data not sync.

Tags : bug+data not sync. ETA on Fix : To be fixed.

Informer
Patch Version
Device
Number of Feedbacks
1.2.89
Android & iOS
29

Person in Charge : Li BoNan.

Status : Survival Mode will increase the rate of data not sync, but overall still under manage.

Friend online status is incorrect.

Description : Friend online status is incorrect.

Tags : bug+online status. ETA on Fix : To be fixed.

Informer
Patch Version
Device
Number of Feedbacks
1.2.88
Android & iOS
14

Person in Charge : Qi XiaoKang.

Status : There are some errors on friend online status currently. It will be optimized in patch.98. As for Global Server, it shall be fixed in patch update around Aug 21th.

Unable to collect Log In reward of Malefic Pass.

Description : Unable to collect Log In reward of Malefic Pass.

Tags : bug+Malefic Pass ETA on Fix : To be fixed.

Informer
Patch Version
Device
Number of Feedbacks
1.2.89
Android & iOS
10

Person in Charge : Dong WenBo, Zhang Yun.

Status : Will be fixed in patch.98.





2. Advance Server

* Update of patch.94 is on Monday; so most feedback is against patch.92.
* ID of the player in yellow will be rewarded in advance server.

According to the system announcement, BP limit will be refreshing in 2 hours, but it didn’t refresh even after 48 hours.

Informer ID
Informer Server
Number of Feedbacks
144277539
57015
1

Person in Charge : Ma WenXin.

Status : Checking

Miya’s avatar appears after match instead of the hero using.

Informer ID
Informer Server
Number of Feedbacks
82755570
57001
3

Person in Charge : Peng Tao.

Status : If the sharing picture for new hero in advance server is not complete yet, then Miya will be the default setting.

Kagura’s ulti and skill 2 not triggering.

Informer ID
Informer Server
Number of Feedbacks
50989000
57007
1

Person in Charge : Peng Tao.

Status : Added buff icon for her passive in pathc.94 to shows CD.

Keep on reconnecting after battle started about few minutes.

Informer ID
Informer Server
Number of Feedbacks
36694975
57002
1

Person in Charge :

Status : Network unstable.

Lolita’s passive description is incorrect in Indo translation.

Informer ID
Informer Server
Number of Feedbacks
91224769
57008
1

Person in Charge : Xie ChenJie.

Status : Fix in patch.96.





This is not all of the reports, please download the documents below to view all reports.


Download Files

Post time 2018-7-24 03:51 AM | Show all posts
still no plans on improving the matchmaking?
Post time 2018-7-23 08:30 PM From mobile phone | Show all posts
Please help me i am alwasy stuck onnloading page and it says that i have unstable network even my data is LTE. I just experience this recently.
Post time 2018-7-23 07:48 PM From mobile phone | Show all posts
 Author| Post time 2018-7-23 09:57 PM | Show all posts
JJAMPPONG replied at 2018-7-23 07:30 PM
Please help me i am alwasy stuck onnloading page and it says that i have unstable network even my da ...

Have you try to reset your network?
try to clear cache then turn on airplane mode then turn it off. and try to login again.
Post time 2018-7-24 12:51 AM From mobile phone | Show all posts
Xaverine replied at 2018-7-23 09:57 PM
Have you try to reset your network?
try to clear cache then turn on airplane mode then turn it off ...

Same issue here. You can check the bug report forum. I have a thread there refasing login error. I tried many ways. And still having error connection issue..
Post time 2018-7-24 12:54 AM From mobile phone | Show all posts
Hello,

Can someone help me because I cannot login or open my mobile legends. After loading there will be a pop up message saying error connection even though i have good connection. Im using IOS device. Here are the troubleshoot that i tried but didnt resolve the issue

1. Reinstall the application ( the mobile legend works after reinstallation but after the tutorial. Once i bind my account from FB. After restarting the application. The error happen again :( i think this is account issue)

2. Restart device ( didnt resolve )

3. I try to login my account to other IOS device that is mobile legend is currently working. ( once I bind my account to their device. The error also occur and Their mobile legend is not working anymore and saying error connection also. Sad to say I broke their mobile legend :( )



Please help me with this. I thinkk the issue is in my account and my server. Here is my ID and server
26023983 -ID
2205-server
 Author| Post time 2018-7-24 03:31 AM | Show all posts
@IamJake23 as for now please try this way bro Worth to try to solve network
Post time 2018-8-11 03:39 PM | Show all posts
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