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[Payment-Contact Customer Service] Recharged but didn't get diamonds

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Post time 2018-7-17 09:08 AM | Show all posts |Read mode

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I recharged on my 2nd account for the "kagura's border event that is currently existing but is about to end" to send to my main but didn't get any diamonds. I received an email saying that my purchased was successful but didn't get anything. I need help and reply asap before the event will end.
 Author| Post time 2018-7-17 10:11 AM | Show all posts

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Edited by DesainelleJ at 2018-7-17 10:13 AM

here's the proof
37217427_1802618033119919_394348160358547456_n.jpg
37288342_1802618056453250_9180646750166188032_n.jpg
Post time 2018-7-17 10:11 AM From mobile phone | Show all posts
Tôi nạp tiền vào tài khoản của mình thông qua dịch vụ thanh toán qua cổng google play với mệnh giá 0.99$ .Tôi nạp 2lần nhận được mail thanh toán thành công nhưng không nhận được bất cứ kim cương nào ?.tôi cần sự giúp đỡ và trả lời
Post time 2018-7-17 10:44 AM | Show all posts
Hello, payment issues should be directed to our customer service in-game if it hasn't arrived for quite a while now. Tho, please do remove the payment receipt for security purposes.
@o933o87256, please make a separate post c: it's best to post in the language section wherein you can express what you wanted to say in your most comfortable language.
Post time 2018-7-17 01:38 PM From mobile phone | Show all posts
DesainelleJ replied at 2018-7-17 10:11 AM
here's the proof

Same thing with me. Have you gotten yours already? There seems to be a problem with their server aa they've said in game.
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