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[Payment-Contact Customer Service] Payment with Google Play Credit

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Post time 2018-7-12 11:32 PM | Show all posts |Read mode

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Edited by aguaazul01 at 2018-7-12 11:47 PM

Hi,

I just bought a gift card and purchased it on my google play account. The value was 15 euros.  When I try to purchase diamonds it says that I do not have any credit, but the 15 euros appears and I can not select them. I thank you for you help and support.

My information: ID: 68056131 (5006)
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Post time 2018-7-13 12:08 AM | Show all posts
You already redeemed the gift card right? Have you checked if its exactly 15 euros? They usually add tax (VAT) when purchasing something.
 Author| Post time 2018-7-13 12:10 AM | Show all posts
Charles replied at 2018-7-13 12:08 AM
You already redeemed the gift card right? Have you checked if its exactly 15 euros? They usually add ...

Hi, thanks for your answer. Yes, I have already checked it, it is 15 euros and it is already redeemed. Even I try to buy only 50 diamonds and it still says that I don't have enough credit.
Post time 2018-7-13 12:14 AM | Show all posts
Edited by Charles at 2018-7-13 12:16 AM

Are you sure you're using that same google account you have redeemed with? Tho, please do check this article https://productforums.google.com ... iEpTF4/3aPJssiYBgAJ or this one https://support.google.com/googleplay/answer/1267137?hl=en
 Author| Post time 2018-7-13 12:29 AM | Show all posts
Charles replied at 2018-7-13 12:14 AM
Are you sure you're using that same google account you have redeemed with? Tho, please do check this ...

Thank You, I followed the instructions of the forum and it worked :)
Post time 2018-7-13 10:31 AM | Show all posts
aguaazul01 replied at 2018-7-13 12:29 AM
Thank You, I followed the instructions of the forum and it worked :)

No problem c: Enjoy!
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