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[False Bug Report] Purchasing problem

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Post time 2018-6-28 08:40 AM From mobile phone | Show all posts |Read mode

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Edited by Charles at 2018-6-28 10:16 AM

I redeemed a $10 google play card on my email, adding to my existing $0.91.  However, when I tried to purchase the $9.99 diamond, or even the $4.99 purchase, it says insufficient funds, showing my balance as $0.91. When I press "Select Payment Method, it shows my account balance as $10.91, but it still says insufficient funds. I don't know what to do, I tried removing and re-adding my gmail, it still doesn't work. I even reinstalled the game. I  made sure it was the right email. It's never given me this problem in my past purchases. Any devs or staff out there that can help me out with this, I'd greatly appreciate it.
Edit: nevermind, it is working now
Screenshot_20180628-014850.png
Screenshot_20180628-014841.png
Post time 2018-6-28 07:17 PM | Show all posts
Hello,
I doubt that this issue is actually from moonton itself, you may wanna try to contact google regarding this, if they can't assist you with the problem i'd recommend to contact our ingame customers service!
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