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[Payment-Contact Customer Service] Illegal diamond deduction notice?

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Post time 2018-6-25 05:45 AM | Show all posts |Read mode

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Edited by Charles at 2018-6-25 07:36 AM

I have about 20 messages saying Illegal Diamond Deduction Notice. I've never illegally bought diamonds haha, so I'm not sure what this spam is from. My account is at -11828 diamonds. I wasn't online yesterday at all, I received the messages today.

I wrote customer service in game, but I've never received help through that platform, and I really wanna know what's going on.  I  bought everything myself, through my bank. Not sure what I can do as proof now, but this is really frustrating. 8(
Post time 2018-6-25 12:31 PM | Show all posts
Hi bro,
You can collect a few proof to report this issue. get some last payment receipt from the shop where you bought the diamonds. e.g. Google Play Store, Codashop etc. If you can't find it, contact their Customer Services. I know a few players that bought diamonds from codashop has solve their issue to get payment receipt by the codashop cs. then you can provide the receipt into your report to ingame cs.
Post time 2018-6-25 12:44 PM | Show all posts
what happen to you bro? got banned for it?
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