What's my real ping? Why is the ping in-game not stable?

breezade

Acccount ID: 161150833
Device: Android

I am confused. My ping in the game lobby is fine. My ping in the game homepage is fine. But when I am in-game my ping is not good which affects my gameplay. Why is that?

Pictures are attached below.
96 ms - HOMEPAGE
3 ms - GAME LOBBY
162 ms - IN-GAME


PS: I tried reinstalling the game. The issue still happens.

Charles

The ping you see in your UI or in the lobby is not accurate. If you want to check your real ping, you have to go to Options > Network Detection. It's more accurate. Also, there are several factors why you are lagging, it could be that your ping is unstable, you need a good and stable connection. It could also be a cross-server match making your matches laggy.

breezade

Thank you for your response. I have checked my ping and it says 76 ms. But my ping in-game is still the issue because its not in green.

I am using a stable wifi connection and I don't think cross-server match making issue is the problem because I am getting matched with PH players. I reside in PH btw.

Charles

breezade replied at 2018-5-7 06:27 PM
Thank you for your response. I have checked my ping and it says 76 ms. But my ping in-game is still  ...

Do you happen to have PLDT as your ISP? I believe there was a damage in a cable that caused issues making PLDT-Smart have a slow connection speed. Though, you can try restarting your router instead. You might have a bad IP.

breezade

Yes I am using a 3 MBPS DSL plan from PLDT. I have tried restarting it and it works for a while (Few matches with a good ping) and then the problem occurs again. Is it still because of the bad IP?