Mobile Legends: Bang Bang

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[Payment-Contact Customer Service] How soon will customer service reply?

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Post time 2018-2-28 05:16 AM | Show all posts |Read mode

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There was a wrong charge on my account a week ago, as I bought one order of diamonds but got charged twice. I used the in-game portal to submit the problem right away and used the customer service email as well. A week has passed and there was no reply. Normally, how long do they have to take to resolve this kind of issue?

Should I just contact Apple?

Thanks!
Post time 2018-2-28 05:31 AM | Show all posts
Hello, how are you?

I see you already contacted in game customer support. Normally it takes 3-9 days to get reply from in game customer support. I suggest you to wait few more days before you contact with apple.

Hope this answer your question. Thanks.
 Author| Post time 2018-2-28 08:38 AM | Show all posts
BD007 replied at 2018-2-28 05:31 AM
Hello, how are you?

I see you already contacted in game customer support. Normally it takes 3-9 da ...

Thanks so much!
Post time 2018-2-28 09:34 AM | Show all posts
Hi! Please wait for CS to reply first. It may take longer time depending on the situation
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