Mobile Legends: Bang Bang

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[Login] i lost my account while i have bind it to moonton & gmail account

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Post time 2018-2-7 12:20 PM From mobile phone | Show all posts |Read mode

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Last night i play the game then i stop playing to go to sleep
anythings good.
But, When im trying to login this morning
i have to update again the patch (i have update for it yesterday)
After the update done,
Theres shown menu to create a nickname
I dont make the new one
i trying to login from some friends phone using my gmail & moonton account
it said i will login to Lv 1 (my account is lv 30)
here is some screenshot
My Account is Lv 30(Max)
Nick s69#Ragnar
Tier EPIC III
Highest rank EPIC II
SKINS 10
RECENT HERO RUBBY ALUCARD
Post time 2018-2-7 01:53 PM | Show all posts
Edited by Synology at 2018-2-7 01:57 PM

Hi. Is your friend phone using same OS as you? (Android or iOS)
On your phone. have you completed the tutorial?

If you have, then proceed to go Account Setting > Login to the existing account.


 Author| Post time 2018-2-7 02:23 PM From mobile phone | Show all posts
Synology replied at 2018-2-7 01:53 PM
Hi. Is your friend phone using same OS as you? (Android or iOS)
On your phone. have you completed th ...

i dont even change my device.
i have try to login by moonton account & gmail account on my friend phone (android phone like mine)
it said i will logged in to lv 1

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Please email to mobilelegendsgame@gmail.com to contact the customer service. For them to be able to identify you, please also include: - Last payment transaction code - Date of account creation  Post time 2018-2-7 02:25 PM
Post time 2018-4-5 01:03 AM From mobile phone | Show all posts
Hello guys, i’m contacting you because i lost access to my account , i made the account last year on Christmas holidays my name is Eddy  level 30 and the max rank i reached was mythic 14 i changed my phone i had iphone 5 and i got android phone although my account was linked to moonton account and to facebook , after i reached level 8 i tried to login to my existing account, but it didn’t allow me and they just log me back in to my new acc which was level 8 and i only played till i reached level 8 to be able to login to my old account. How can i retrieve back my account?  Thanks for your help guys! Regards
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