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[Payment-Contact Customer Service] Starlight payment problem

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Post time 2018-2-5 06:05 PM From mobile phone | Show all posts |Read mode

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I bought starlight bus didnt recieve a recepit nor got the subscription .
I dont know what happened but the many was deducted. (The payment got through).
I wayted for 3 days but didnt get the skin nor the subscription.
Repay me or give the skin and the subscription please .
Id: xSuperNovax
Server id: worldwide.
Device: android.
I have no recepit. And no screenshot for the problem. In my bank they say i have payed the money too .
Post time 2018-2-5 09:45 PM | Show all posts
Edited by Jauregui at 2018-2-5 09:58 PM

Hello,
in this case, you can report it to customer service in-game. Try to provide some proof also such as Screenshot.

How to report to CS?

1)Log in to the game.

2)On the top left of your screen, you'll see people wearing headset (next to the youtube box). Click it and tap on which reports are you going to submit.

3)There are various kind of reports there including :

-Account hacked
-Payment problem
-Bug reports etc.

4) After that fill in the sheets and submit it.

Note !
They will took time to fix it so please be patients.
 Author| Post time 2018-2-7 04:54 PM From mobile phone | Show all posts
Hey. Thanks for the replay. I cant fill the sheet as i didnt receive a recepit from you. Still the money was deducted from my account. So the CS wont help me
 Author| Post time 2018-2-12 03:59 PM From mobile phone | Show all posts
Is this your policy?. I wont charge anything if you treat your costumers like this. It is A GAME PAYMENT PROBLEM.
Post time 2018-7-2 07:32 PM From mobile phone | Show all posts
Yeah I'm having the same problem right now. But i have a screenshot of my bank mini statement. The worst thing is that i've tried contacting them through in game cs , emails and such but no one even cared to reply . By the way , Did you ever get that subscription or refund ?
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