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[Payment-Contact Customer Service] "Your account is in danger" during diamond purchase

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Post time 2017-11-23 02:59 AM | Show all posts |Read mode

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Hi guys, I recently got a new phone and I have linked my account onto the new phone (both devices are IOS).
Everything seems to be fine, but whenever I try to purchase diamond on my new phone it gives me the message "You account is in danger", and I'm unable to proceed with the payment

Although I can still buy it on the old phone for now, but I do want the problem to be resolved for the future.

Please Help!




Post time 2017-11-23 05:01 AM | Show all posts
Hi Vlao,
Try binding your account to moonton, vk if you havent done it. It will help increase your account protection. Do report here, if it doesnt help solve the issuem thanks.
 Author| Post time 2017-11-24 02:49 AM | Show all posts
seimz replied at 2017-11-23 05:01 AM
Hi Vlao,
Try binding your account to moonton, vk if you havent done it. It will help increase your a ...

I actually tried doing that as well, now my account are binded to both Facebook and Moonton.

I've been thinking, could it be that I'm using a different Apple ID on my new iPhone?
Post time 2017-11-24 04:21 AM | Show all posts
Ya it might be, since you are connected to the game center. Try changing to your previous apple ID and see.
Post time 2018-1-22 11:10 PM From mobile phone | Show all posts
seimz replied at 2017-11-23 05:01 AM
Hi Vlao,
Try binding your account to moonton, vk if you havent done it. It will help increase your a ...

Please help.i try to recharge my other account but it say " your account is in danger you rechrge now" but when i try it in my main account i successfully recharge.please help.i want to re harge my otber account
received_922863264557401.png
Post time 2018-2-14 04:32 PM From mobile phone | Show all posts
Same issu
Screenshot_20180213-173451.png
Post time 2018-4-2 12:25 PM | Show all posts
Edited by BD007 at 2020-3-28 11:12 AM

I have experienced the same problem recently.
What I did?
1. email to --->  support__app__165@gmail.cs30.net
2. attach the printscreen of error image
3. attach the printscreen of your ID account or type by manual
Amazingly, they solve the problem for up to 24 hours.


I have experienced the same problem recently.

What I did?

1. email to --->  skip < > or copy this address n paste
<support__app__165@mail.cs30.net>

2. attach the printscreen of error image

3. attach the printscreen of your ID account or type by manual

Amazingly, they solve the problem for up to 24 hours.
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