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[Payment-Contact Customer Service] Not possible to make a purchase

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Post time 2017-11-6 04:19 AM From mobile phone | Show all posts |Read mode

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I would like to buy Starlight membership this month because of Argus's skin, but nothing happens when I click it. Clicking diamons gives me "purchase failed". Is it a bug or purchases are not available from my country?
Post time 2017-11-6 06:08 AM | Show all posts
Edited by Charles at 2017-11-6 06:42 AM

Hello MrWoland, what payment method are you using? and are you sure you followed the proper payment process and at the same time have enough balance for it? There might be a VAT (Value Added Tax) added to your payment and you didn't notice. If not, please contact customer service immediately in-game so they can help you out with your issue. Please take note that it might take a while for them to reply as there's a lot of ongoing queries that they need to process, they also might ask you for some information to proceed with the issue. Thank you! and keep supporting MLBB! Please refer to this guide when using MLBB's customer service in-game: Customer Service. Also, please pm me your UID and device platform you're using. Thanks!
Post time 2017-11-6 11:18 AM | Show all posts
Hi MrWoland!

That post from Charles is correct. You might want to put an additional balance on the payment method you are using because of Taxes in certain countries, cities or location. Thanks!

Best regards,
Zeus T.
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