Mobile Legends: Bang Bang

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Bug Report
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Bug Report Today: 28 |Threads: 3005|Rank: 2 

Moderator: WtripleO, Ryu~, uMons
Dear Players,

First step you must do is to Report to our Customer Service from In-Game. This way Customer Service , Developer and Designer can track issue well. Remember Customer Service is a group of professional people who is handling user's feedback 24/7.
Here is how to contact them:

1. Tap the CS Icon beside your Avatar In-Game.
2. Choose the Option that's provided regarding the problem you are having.
3. fill up the forms, provide info as much as you can to speed up the issue progress.

why we suggest you to contact cs in game in this case, because if you contact cs in game, cs can get info of you ID, Server, Registration date, Payment Record, activity log etc, the info is very detailed, especially it's really handy for cs to handle issue like (account related), (recharge, payment related).But remember to provide screenshot and video record if it's related to bug report, why need this because bug need to be verified, that means bug need to recurrent, testing member will try to make the bug happen again, then hand over it to developer, okay now you know the importance of screenshot and video to testing member and customer service. besides that if you are having lag issue, it's also useful for operations to trace the problem, if many players complain some servers are  very laggy, operations will judge it by Server ID, by checking statistics, then operations may know which machine has problem, or  it's related to which Internet Service Provider, then they may know how to handle it to reduce loss.

However:
There is only few cases you should contact Customer Service via E-mail Address: MobileLegendsGame@gmail.com, (the case when you cannot contact cs in game, for example 1.stuck at the screen where progress bar loads, and then you cannot enter the lobby or 2. cannot open app after you tap the mlbb icon in your phone desktop 3. account get hacked while cs cannot verify your identity if you contact them in game), but bofore it, you should troubleshoot it first, 1. try to clear the cache, if it doesn't work then 2. uninstall the app, download the app from app store or google store, thn install it!! remember it's uninstall download install, not reinstall that easy!

why we suggest you to contact cs via email in this case, because you cannot contact customer service in game! so contact them via email. but email is the only way to contact them. while the email provided above is the work email for customer service team, that's the only one! and since you contact them via email, cs cannot get any info of yours only the email address, so provide information as much as you can, especially ID and Server ID, and remember to take a screenshot of the screen where you stuck at, specially it's the screen where the progress bar loads.


In forum, the people who are trying to help you is called moderator, moderator is forum user who volunteer to help other forum users, they are recruited by moonton staff, and under command of moonton staff.

At last, If you are going to make a post here, forum moderator will help you analyze issue, please do not forget to provide detailed info of the related issue :

↪ Account ID and Server ID  ↪Description of the  issue  ↪ Screenshot or Video about it

By the way, do please use "search" before posting a new thread, to see if anyone has the same issue.


Author Replies
Views
Last post
[Other Bug Report] problem New Thebiggun50 2018-6-21 03:16 PM 174 BD007 2018-6-21 03:22 PM
[Account] hacked New calvinklein24 2018-6-21 11:01 AM 161 BD007 2018-6-21 11:20 AM
[Account] Hacked Account attach_img New iCoupDeGrace 2018-6-21 10:28 AM 565 iCoupDeGrace 2018-6-21 03:35 PM
[Account] Mobile Legend: Bang Bang attach_img New Fajar63 2018-6-21 08:34 AM 175 BD007 2018-6-21 11:29 AM
[Login] Ooops please download game from store again!!! attach_img New ItsSarah23 2018-6-20 01:15 PM 9235 BD007 2018-6-21 03:10 PM
[Account] Retrieval of account New Priam12 2018-6-20 09:37 AM 165 BD007 2018-6-20 11:50 AM
[Login] MOBILE LEGENG CAN'T WORK ON KINDLE FIRE? attach_img  ...2 New Donzolondo 2018-6-20 09:01 AM 10136 BD007 2018-6-21 02:50 PM
[Other Bug Report] ERROR MESSAGE WHILE USING IN KINDLE FIRE New Raghuveery 2018-6-20 08:01 AM 588 Raghuveery 2018-6-21 02:09 AM
[Account] Account breach New HannahMuntana 2018-6-20 06:16 AM 158 BD007 2018-6-20 11:59 AM
[lag] oops please download game from store again !!! attach_img New apdo1941 2018-6-20 06:03 AM 6278 Demigra 2018-6-20 08:00 PM
[Crashing] Error File Loading attach_img New IAmGod 2018-6-20 04:38 AM 375 Zenogre 2018-6-20 02:43 PM
[Other Bug Report] Not working on kindlefire after latest update  ...2 New Faustuas 2018-6-20 01:41 AM 15187 BD007 2018-6-21 09:04 AM
[Other Bug Report] Moonton I Found A Bug attach_img New Br1ckS 2018-6-20 12:26 AM 1102 BD007 2018-6-20 12:05 PM
[Other Bug Report] Too many bug and cheat New Cyrsantos 2018-6-19 03:46 PM 1171 Thienhitech 2018-6-19 08:02 PM
[Other Bug Report] Spell Vamp is not working properly from Chang'e skills. New Shaina 2018-6-19 03:28 PM 2112 Shaina 2018-6-20 04:06 AM
[Account] Hacked account attach_img  ...2 New YouFeedIAFK 2018-6-19 05:12 AM 11197 BD007 2018-6-21 08:51 AM
[Other Bug Report] Cant enter mayhem anymore attach_img New Wanpexdc 2018-6-19 01:02 AM 1121 BD007 2018-6-19 11:39 AM
[Crashing] Lags/Crashes New ImTheLEgendSenp 2018-6-18 08:22 PM 8128 BD007 2018-6-21 08:55 AM
[Account] Please help me New Sr.Nova 2018-6-18 11:37 AM 197 BD007 2018-6-19 12:28 PM
[Account] Not in battle but game shows I in battle New Lama 2018-6-18 10:35 AM 167 Nicky_veronica 2018-6-18 11:20 AM
[Account] Lost My account how to get back attach_img New Baldrat 2018-6-17 10:55 PM 288 tisalona 2018-6-19 08:22 AM
[Other Bug Report] WIZARD BOOT attach_img New nursyahiddin 2018-6-17 03:04 PM 4143 Nicky_veronica 2018-6-17 07:30 PM
[Other Bug Report] BUG in Yun Sun Shin Skill! New ShinkaJunsui 2018-6-17 06:53 AM 4147 ShinkaJunsui 2018-6-17 09:42 PM
[Account] SQUAD BUG! attach_img New paintorr 2018-6-16 09:46 PM 2107 Nicky_veronica 2018-6-17 09:44 AM
[Other Bug Report] Skin Bug attach_img New ErnestBOIcj 2018-6-16 08:10 PM 4134 ErnestBOIcj 2018-6-17 10:06 AM
[Other Bug Report] BUG New kimcc912 2018-6-16 08:56 AM 2117 Nicky_veronica 2018-6-16 11:01 AM
[Login] Can't access the game, stuck "update is coming please wait" attach_img New MoguMogu 2018-6-16 08:16 AM 3194 Ryuzero 2018-6-20 04:08 PM
[Other Bug Report] Skin error New ᏃḙԻ✺ 2018-6-15 09:55 PM 3102 BD007 2018-6-16 01:28 AM
[Other Bug Report] RANKED DRAFT PICK BUG New DiptoGaming 2018-6-15 08:58 PM 1202 Thienhitech 2018-6-15 09:39 PM
[Payment-Contact Customer Service] Refund/Give me my Diamonds attach_img New jbcathy5289 2018-6-15 06:21 PM 3179 BD007 2018-6-18 10:23 AM
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2018-6-21 08:06 PM GMT+8

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