Mobile Legends: Bang Bang

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Bug Report
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Bug Report Today: 30 |Threads: 3627|Rank: 4 

Moderator: WtripleO, Ryu~, uMons
Dear Players,

First step you must do is to Report to our Customer Service from In-Game. This way Customer Service , Developer and Designer can track issue well. Remember Customer Service is a group of professional people who is handling user's feedback 24/7.
Here is how to contact them:

1. Tap the CS Icon beside your Avatar In-Game.
2. Choose the Option that's provided regarding the problem you are having.
3. fill up the forms, provide info as much as you can to speed up the issue progress.

why we suggest you to contact cs in game in this case, because if you contact cs in game, cs can get info of you ID, Server, Registration date, Payment Record, activity log etc, the info is very detailed, especially it's really handy for cs to handle issue like (account related), (recharge, payment related).But remember to provide screenshot and video record if it's related to bug report, why need this because bug need to be verified, that means bug need to recurrent, testing member will try to make the bug happen again, then hand over it to developer, okay now you know the importance of screenshot and video to testing member and customer service. besides that if you are having lag issue, it's also useful for operations to trace the problem, if many players complain some servers are  very laggy, operations will judge it by Server ID, by checking statistics, then operations may know which machine has problem, or  it's related to which Internet Service Provider, then they may know how to handle it to reduce loss.

However:
There is only few cases you should contact Customer Service via E-mail Address: MobileLegendsGame@gmail.com, (the case when you cannot contact cs in game, for example 1.stuck at the screen where progress bar loads, and then you cannot enter the lobby or 2. cannot open app after you tap the mlbb icon in your phone desktop 3. account get hacked while cs cannot verify your identity if you contact them in game), but bofore it, you should troubleshoot it first, 1. try to clear the cache, if it doesn't work then 2. uninstall the app, download the app from app store or google store, thn install it!! remember it's uninstall download install, not reinstall that easy!

why we suggest you to contact cs via email in this case, because you cannot contact customer service in game! so contact them via email. but email is the only way to contact them. while the email provided above is the work email for customer service team, that's the only one! and since you contact them via email, cs cannot get any info of yours only the email address, so provide information as much as you can, especially ID and Server ID, and remember to take a screenshot of the screen where you stuck at, specially it's the screen where the progress bar loads.


In forum, the people who are trying to help you is called moderator, moderator is forum user who volunteer to help other forum users, they are recruited by moonton staff, and under command of moonton staff.

At last, If you are going to make a post here, forum moderator will help you analyze issue, please do not forget to provide detailed info of the related issue :

↪ Account ID and Server ID  ↪Description of the  issue  ↪ Screenshot or Video about it

By the way, do please use "search" before posting a new thread, to see if anyone has the same issue.
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Category Stick Hide sticky threads Storytelling: Pentagon Deadliest Prisoner attach_img HoaxMuffin 2018-9-19 02:55 AM 0856 HoaxMuffin 2018-9-19 05:22 PM
Category Stick Hide sticky threads Weekly Suggestions [09/03/2018 - 09/09/2018] attach_img Xaverine 2018-9-17 04:18 PM 31335 Haika1 2018-9-19 08:54 PM
Category Stick Hide sticky threads Elemental Heroes and Conflicts attach_img HoaxMuffin 2018-9-16 01:54 AM 41479 Naturiuskomar 2018-9-19 05:59 AM
Category Stick Hide sticky threads Storytelling: Rise of the Mummified King attach_img HoaxMuffin 2018-9-15 03:57 AM 23396 Vymonchyyy 2018-9-17 06:49 PM
Category Stick Hide sticky threads Is She OP? attach_img troy01 2018-9-13 11:16 PM 73639 DevAqua 2018-9-19 06:47 PM
Category Stick Hide sticky threads Weekly Skin Survey Update #11 attach_img  ...2 HoaxMuffin 2018-9-12 06:30 PM 156931 Hasirama0101 2018-9-19 02:13 AM
Category Stick Hide sticky threads Hero Discovery:Lunox attach_img WtripleO 2018-9-11 05:50 PM 0481 WtripleO 2018-9-11 05:50 PM
Category Stick Hide sticky threads Storytelling: Wings of Liberty attach_img HoaxMuffin 2018-9-11 02:42 AM 21288 Vymonchyyy 2018-9-17 06:43 PM
Category Stick Hide sticky threads The Challengers attach_img troy01 2018-9-10 01:57 AM 1412 ErnestBOIcj 2018-9-10 04:46 PM
Hide sticky threads Customer Service attach_img Tyler.Xu 2018-1-5 09:51 AM 035508 Tyler.Xu 2018-9-19 02:11 AM
      
[Other Bug Report] Game stuck in loading screen New frenzykid06 2018-9-19 08:30 PM 05 frenzykid06 2018-9-19 08:30 PM
[Other Bug Report] Story Background Bug New DevAqua 2018-9-19 06:53 PM 29 TheEpicJobber 2018-9-19 08:44 PM
[Other Bug Report] Rank random attach_img New ALFAGeo 2018-9-19 04:24 PM 216 Star2Dust 2018-9-19 07:06 PM
[Login] Cannot enter the game attach_img New ThisGameSuck 2018-9-19 01:27 PM 225 frenzykid06 2018-9-19 04:13 PM
[Other Bug Report] Odette jigsaw bug New Pooofff 2018-9-19 07:58 AM 031 Pooofff 2018-9-19 07:58 AM
[False Bug Report] Dafuq AFK Bug In Match after Update New kasperizqi 2018-9-19 12:43 AM 241 seimz 2018-9-19 06:46 AM
[Other Bug Report] Ulti angela attach_img New KiMzZz 2018-9-18 09:22 PM 350 ariefhzt 2018-9-19 04:53 PM
[Other Bug Report] CYCLOPS SABER SKIN BUG attach_img New vintachi 2018-9-18 08:50 PM 334 Charles 2018-9-18 11:13 PM
[Other Bug Report] Pharsa Ult - Can't see creeps attach_img New JerkyBandit 2018-9-18 08:25 PM 448 kenyap90 2018-9-19 04:42 PM
[Crashing] Garphic problem after new update attach_img New Happy22 2018-9-18 06:27 PM 141 seimz 2018-9-18 07:52 PM
[Moonton Post] Hayabusa Sushi master skin Bug New Rashabanta 2018-9-18 10:21 AM 252 Rashabanta 2018-9-19 12:39 AM
[Login] Game loading...(error86) attach_img New 67405350 2018-9-18 06:30 AM 234 67405350 2018-9-19 02:10 AM
[Crashing] Urgent New Duwanlenovo 2018-9-18 12:06 AM 573 Duwanlenovo 2018-9-18 09:31 AM
[Login] MY ACC IS BUGGED attach_img New JizAenor 2018-9-17 08:40 AM 137 seimz 2018-9-17 10:33 AM
[Other Bug Report] UNSCORED attach_img New Hanrizal 2018-9-16 11:49 PM 142 IZxCOLD 2018-9-17 01:37 AM
[Crashing] Game crash(Id: 289035001 ) attach_img New Slorddevil 2018-9-16 10:05 PM 127 seimz 2018-9-16 10:30 PM
[lag] Control by ML New Emmansuzara 2018-9-16 06:49 PM 150 seimz 2018-9-16 08:18 PM
[lag] 120 PING New dnangel_xhin77 2018-9-16 06:48 PM 354 zzzz1 2018-9-19 05:01 AM
[lag] About Graphic New Reeyzh 2018-9-16 03:59 PM 256 CoLeyCoLey 2018-9-19 06:07 AM
[Payment-Contact Customer Service] Recharge Fail New SilentGhost 2018-9-16 05:42 AM 457 streetsneeze 2018-9-18 04:03 AM
[Account] Wrongfully banned, need help urgently. attach_img  ...2 New 07REI 2018-9-16 02:40 AM 10117 BD007 2018-9-17 07:06 PM
[Login] Cannot Switch Account attach_img New SilentGhost 2018-9-15 11:50 PM 950 Charles 2018-9-17 08:42 AM
[Other Bug Report] LOST ITEM SUDDENLY New marioalf 2018-9-15 10:14 PM 247 marioalf 2018-9-16 12:23 AM
[lag] SERVER ISSUE / LAG been worse and keep crashing New Starpussy 2018-9-15 09:54 PM 142 Charles 2018-9-15 11:27 PM
[Other Bug Report] Clint passive not working after heel rope New ryandcat 2018-9-15 02:30 PM 328 IZxCOLD 2018-9-19 03:18 PM
[Other Bug Report] Hayabusa 3rd skill New Ghoozt2run 2018-9-15 11:56 AM 252 Rapster938 2018-9-15 04:21 PM
[Other Bug Report] Star Protection Event 3 or 5 or both? attach_img New BD007 2018-9-15 01:51 AM 574 BD007 2018-9-15 05:57 PM
[Other Bug Report] Cant enter the game. attach_img New ThisGameSuck 2018-9-14 12:40 AM 247 cubone07 2018-9-14 01:01 PM
[Account] Account haced New Athouba135 2018-9-13 11:32 PM 233 DeathBrain 2018-9-14 01:36 PM
[Other Bug Report] Versus Loading Screen Issue New Qyros 2018-9-13 07:53 PM 135 BD007 2018-9-14 02:54 AM
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2018-9-19 08:55 PM GMT+8

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