Mobile Legends: Bang Bang

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Bug Report Today: 1 |Threads: 3837|Rank: 8 

Dear Players,

First step you must do is to Report to our Customer Service from In-Game. This way Customer Service , Developer and Designer can track issue well. Remember Customer Service is a group of professional people who is handling user's feedback 24/7.
Here is how to contact them:

1. Tap the CS Icon beside your Avatar In-Game.
2. Choose the Option that's provided regarding the problem you are having.
3. fill up the forms, provide info as much as you can to speed up the issue progress.

why we suggest you to contact cs in game in this case, because if you contact cs in game, cs can get info of you ID, Server, Registration date, Payment Record, activity log etc, the info is very detailed, especially it's really handy for cs to handle issue like (account related), (recharge, payment related).But remember to provide screenshot and video record if it's related to bug report, why need this because bug need to be verified, that means bug need to recurrent, testing member will try to make the bug happen again, then hand over it to developer, okay now you know the importance of screenshot and video to testing member and customer service. besides that if you are having lag issue, it's also useful for operations to trace the problem, if many players complain some servers are  very laggy, operations will judge it by Server ID, by checking statistics, then operations may know which machine has problem, or  it's related to which Internet Service Provider, then they may know how to handle it to reduce loss.

However:
There is only few cases you should contact Customer Service via E-mail Address: MobileLegendsGame@gmail.com, (the case when you cannot contact cs in game, for example 1.stuck at the screen where progress bar loads, and then you cannot enter the lobby or 2. cannot open app after you tap the mlbb icon in your phone desktop 3. account get hacked while cs cannot verify your identity if you contact them in game), but bofore it, you should troubleshoot it first, 1. try to clear the cache, if it doesn't work then 2. uninstall the app, download the app from app store or google store, thn install it!! remember it's uninstall download install, not reinstall that easy!

why we suggest you to contact cs via email in this case, because you cannot contact customer service in game! so contact them via email. but email is the only way to contact them. while the email provided above is the work email for customer service team, that's the only one! and since you contact them via email, cs cannot get any info of yours only the email address, so provide information as much as you can, especially ID and Server ID, and remember to take a screenshot of the screen where you stuck at, specially it's the screen where the progress bar loads.


In forum, the people who are trying to help you is called moderator, moderator is forum user who volunteer to help other forum users, they are recruited by moonton staff, and under command of moonton staff.

At last, If you are going to make a post here, forum moderator will help you analyze issue, please do not forget to provide detailed info of the related issue :

↪ Account ID and Server ID  ↪Description of the  issue  ↪ Screenshot or Video about it

By the way, do please use "search" before posting a new thread, to see if anyone has the same issue.
Author Replies
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Last post
Global Stick Hide sticky threads Suggestion [12/1/2018 - 12/8/2018] irezer 2018-12-14 09:04 PM 1736 Borks 2018-12-16 04:47 AM
Global Stick Hide sticky threads Failure in sharing to Facebook issue irezer 2018-12-14 02:21 PM 0312 irezer 2018-12-14 02:21 PM
Global Stick Hide sticky threads Rare Skin Fragments Updates attach_img  ...2 irezer 2018-12-14 12:42 PM 112343 Pronex 2018-12-15 07:49 PM
Category Stick Hide sticky threads Kadita Ocean Goddess attach_img cerealkiller 2018-12-16 02:16 PM 02082 cerealkiller 2018-12-17 05:15 AM
Category Stick Hide sticky threads Martis Zodiac Skin Capricorn attach_img cerealkiller 2018-12-16 02:11 PM 01038 cerealkiller 2018-12-17 10:39 AM
Category Stick Hide sticky threads Reintroducing Official Medias attach_img WtripleO 2018-12-16 09:20 AM 0187 WtripleO 2018-12-16 09:20 AM
Category Stick Hide sticky threads Upcoming Lucky Box Skins attach_img HoaxMuffin 2018-12-16 02:27 AM 31136 dadadaa 2018-12-17 02:43 PM
Category Stick Hide sticky threads Star grind attach_img WtripleO 2018-12-11 10:26 PM 1943 AungMyintMyatOo 2018-12-15 11:35 AM
Category Stick Hide sticky threads Fighter vs Tank attach_img WtripleO 2018-12-11 09:38 PM 21026 ChrisSummers 2018-12-17 12:26 PM
Polls Hide sticky threads Is Vale broken? attach_img troy01 2018-12-11 09:03 AM 54824 Ryjekkk 2018-12-17 03:03 PM
Category Stick Hide sticky threads Gatotkaca - Sentinel cerealkiller 2018-12-4 12:31 AM 72547 Lablab_69 2018-12-13 10:18 PM
Category Stick Hide sticky threads Weekly Report [11/19/2018 - 11/25/2018] irezer 2018-12-1 08:33 PM 11158 ChrisSummers 2018-12-16 07:34 AM
Hide sticky threads Customer Service attach_img Tyler.Xu 2018-1-5 09:51 AM 048263 Tyler.Xu 2018-9-20 03:44 PM
      
[Other Bug Report] Everyday new bug attach_img  ...2 New zanboracks 2018-12-15 10:34 PM 1074 BD007 2018-12-16 11:13 PM
[Other Bug Report] 2-2 Matching System New jojonasss 2018-12-15 04:02 PM 238 jojonasss 2018-12-15 08:54 PM
[Other Bug Report] Rework Jawhead's throw skill for jungle monsters New batuzai04123 2018-12-15 04:53 AM 548 batuzai04123 2018-12-15 03:26 PM
[Other Bug Report] Leomord's Passive: Not real burst damage? New FALTERWANG 2018-12-13 01:28 AM 879 IZxCOLD 2018-12-13 06:37 PM
[Other Bug Report] Kagura Cherry Witch Bug attach_img DJxflame 2018-12-9 08:50 PM 367 IZxCOLD 2018-12-10 06:11 PM
[Other Bug Report] Auto Aim Bug MOD REPLIED attach_img Nehmind 2018-12-9 12:33 PM 10103 Nehmind 2018-12-15 11:45 AM
[lag] fix lag issues. Can't play well because of lag. DarDav 2018-12-8 12:00 AM 362 BD007 2018-12-8 07:44 AM
[Other Bug Report] running exception: how to fix IZxCOLD 2018-12-7 09:05 PM 030 IZxCOLD 2018-12-7 09:05 PM
[Account] unable to switch accounts MOD REPLIED attach_img Maoudarren 2018-12-7 08:15 AM 8105 Joshino5200 2018-12-8 09:50 PM
[Other Bug Report] FOREVER CLASSIC MATCHES AGAINST BOTS (with fix) MOD REPLIED attach_img batuzai04123 2018-12-7 06:20 AM 791 batuzai04123 2018-12-15 06:39 AM
[Advance Server] no mute function in key moments recording ? MOD REPLIED attach_img MagnumauZer 2018-12-6 05:02 PM 149 seimz 2018-12-6 07:41 PM
[Other Bug Report] Relogin MOD REPLIED Syxno 2018-12-5 04:38 AM 81370 Syxno 2018-12-6 12:08 AM
[Other Bug Report] Unable to complete Thamuz Chapter 3: Pure Bloodline MOD REPLIED attach_img wsk78play 2018-12-4 11:38 AM 271 wsk78play 2018-12-4 11:13 PM
[Mod Post] Troubleshooting guide for can't recharge (Android) attach_img BD007 2018-12-3 09:07 PM 3600 BD007 2018-12-5 08:51 PM
[Account] Hack MOD REPLIED Hikali80 2018-12-3 08:33 AM 4103 drscoobynub 2018-12-3 03:37 PM
[Other Bug Report] Roger Mastery MOD REPLIED Addomortis 2018-12-1 10:03 PM 181 IZxCOLD 2018-12-1 10:15 PM
[Crashing] Crash In Game >:( SilentGhost 2018-11-30 09:31 PM 359 BD007 2018-12-1 06:24 PM
[Other Bug Report] bug in practice mode MOD REPLIED Starpussy 2018-11-30 02:47 PM 159 BD007 2018-11-30 03:32 PM
[Crashing] Crash in match MOD REPLIED SilentGhost 2018-11-29 07:27 PM 873 streetsneeze 2018-12-5 03:17 AM
[Account] account hacked MOD REPLIED Rashabanta 2018-11-29 02:38 PM 154 CloudDevelic 2018-11-29 03:07 PM
[Other Bug Report] Star Shard and Curse Sword Bug? MOD REPLIED Forget_Me 2018-11-29 12:50 AM 159 seimz 2018-11-29 10:37 AM
[Account] Wrong Server Region. MOD REPLIED R0N1n 2018-11-28 05:19 PM 377 BD007 2018-11-29 01:52 PM
[Other Bug Report] All queue matches with AI controlled users. MOD REPLIED wjitx1 2018-11-27 05:45 AM 895 batuzai04123 2018-12-7 12:34 PM
[Other Bug Report] Double Concentrated Energy Just Increasing one Magical Lifesteal effect MOD REPLIED attach_img CoLeyCoLey 2018-11-26 01:58 AM 483 iri 2018-11-27 09:13 AM
[Other Bug Report] repost Hayabusa sushi master skin 2nd skill bug MOD REPLIED Rashabanta 2018-11-22 10:10 PM 4116 Rashabanta 2018-11-29 02:35 PM
[Crashing] Crash In Game MOD REPLIED SilentGhost 2018-11-22 05:06 PM 259 SilentGhost 2018-11-25 02:28 PM
[Login] Problem Opening The Game MOD REPLIED attach_img Nazrin_ 2018-11-22 12:50 PM 4139 BD007 2018-11-26 03:37 PM
[Other Bug Report] hayabusa sushi master 2nd skill bug Rashabanta 2018-11-22 12:35 AM 170 CloudDevelic 2018-11-22 08:35 AM
[Other Bug Report] Gord Mastery Chapter 1 Addomortis 2018-11-21 08:52 AM 193 CloudDevelic 2018-11-21 09:17 AM
[Other Bug Report] Freya Starlight Skin Distortion Bug attach_img VonMuffin 2018-11-20 11:07 PM 172 starboi 2018-11-21 05:33 AM
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2018-12-17 03:43 PM GMT+8

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